Luxury Client Advisor & Bespoke Styling

Brooks Brothers; McLean (VA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Benefits package

401(k) with company match

Paid vacation/holidays

Job summary

Brooks Brothers in McLean is seeking a seasoned luxury fashion consultant to deliver a high-touch, personalized client experience. You will guide wardrobe choices, build a strong personal client book, and drive sales across ready-to-wear and made-to-measure offerings.

The role requires deep product knowledge, impeccable presentation, and the ability to manage client relationships through in-store and appointment-based consultations. Evening/weekend availability is expected.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Proven ability to build and maintain long-term client relationships (clienteling experience required).
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book.

Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs.
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up.
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions both in-store and by appointment.
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets.
• Confidently assist clients in close proximity to take measurements and adjust fit and styling.
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation.
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards.
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience.
• Represent the brand with professionalism, discretion, and authenticity at all times.

Skills

Luxury fashion

Clienteling

Relationship building

Expert wardrobe guidance

Tools

CRM

POS

Job description

Brooks Brothers in McLean is seeking a seasoned luxury fashion consultant to deliver a high-touch, personalized client experience. You will guide wardrobe choices, build a strong personal client book, and drive sales across ready-to-wear and made-to-measure offerings.

The role requires deep product knowledge, impeccable presentation, and the ability to manage client relationships through in-store and appointment-based consultations. Evening/weekend availability is expected.