Luxury Brand Ambassador: Elevate Experiences & Sales

Diptyque; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Diptyque Distribution LLC. in New York is seeking a Brand Ambassador to embody our luxury fragrance and home goods brand, delivering exceptional service and storytelling to every customer.

You will engage guests, educate them on Diptyque’s product range, collaborate with store teams, and help achieve sales targets while maintaining premium visual merchandising standards and participating in events and promotions.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand’s sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque’s product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.

Skills

Customer Service

Sales

Upselling

Brand Storytelling

Tools

POS systems

Job description

Diptyque Distribution LLC. in New York is seeking a Brand Ambassador to embody our luxury fragrance and home goods brand, delivering exceptional service and storytelling to every customer.

You will engage guests, educate them on Diptyque’s product range, collaborate with store teams, and help achieve sales targets while maintaining premium visual merchandising standards and participating in events and promotions.