Luxury Boutique Assistant Director, UHNW Client Experience

Abel Richard; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

A luxury boutique in Miami is seeking a Boutique Assistant Director to support the Boutique Director in executing retail strategy and enhancing client experiences. The ideal candidate will have over 7 years of high or ultra-luxury retail experience and at least 3 years in a senior leadership role. Key responsibilities include driving sales performance and managing high-profile client relationships. A commitment to operational excellence and discretion is essential in this role that supports a prestigious brand.

Qualifications

• Minimum 7 years of experience in high or ultra-luxury retail.
• At least 3 years in a senior leadership role (Assistant Director or equivalent).
• Proven success managing UHNW client portfolios and high-value transactions.
• Strong understanding of Miami's global luxury market and client expectations.
• Exceptional executive presence and communication skills.
• Multilingual fluency preferred (Mandarin, French, Arabic, or Spanish).
• Advanced proficiency in CRM platforms.

Responsibilities

• Partner with the Boutique Director to drive sales objectives and operational priorities.
• Deliver an exceptional, personalized client experience.
• Lead client development initiatives with UHNW collectors and cultural figures.
• Drive sales performance through KPI oversight.
• Support private appointments and exclusive brand activations.
• Coach and mentor senior Client Advisors.
• Ensure excellence in inventory management and daily boutique operations.
• Act as acting Boutique Director when required.

Skills

Client relationship management

Leadership

Sales performance management

Communication skills

Cultural fluency

CRM proficiency

Multilingual fluency

Job description

A luxury boutique in Miami is seeking a Boutique Assistant Director to support the Boutique Director in executing retail strategy and enhancing client experiences. The ideal candidate will have over 7 years of high or ultra-luxury retail experience and at least 3 years in a senior leadership role. Key responsibilities include driving sales performance and managing high-profile client relationships. A commitment to operational excellence and discretion is essential in this role that supports a prestigious brand.