Bellperson

The Fairmont Washington, D.C, Georgetown; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental and vision insurance,

Employee benefit card offering reduced

Learning programs through our Academie

Opportunity for growth within the prop

CSR activities

Job summary

Fairmont Washington, D.C., Georgetown is seeking a Bellperson to warmly welcome guests, assist with luggage, and orient guests to their rooms in a professional manner. You will maintain lobby presence and support guest services leadership to ensure flawless service throughout each stay.

The role emphasizes guest satisfaction, safety, and teamwork, with responsibilities including tour coordination and adherence to Fairmont standards across the property.

Qualifications

• Service-focused personality is essential; customer-related experience is an asset.
• Excellent communication skills and professional presentation.
• Ability to work cohesively with colleagues as part of a team.

Responsibilities

• Welcoming all guests and ensuring the highest level of guest satisfaction at every interaction.
• Timely delivery of guests' luggage, messages and items for delivery within the property.
• Personalize guests' orientation of their room in a professional, friendly and engaging way.
• Maintain a presence in the Lobby and assist guests as directed by Guest Services leaders.
• Ensure Lobby and front entrance are clean, including glass surfaces and main doors.
• Record and deliver all guest and colleague deliveries promptly to correct destinations.
• Undertake Doorman duties as directed by the Guest Service Manager.
• Demonstrate knowledge and adherence to Fairmont standards.
• Answer guest inquiries about Washington, D.C. and hotel services.
• Coordinate arrival and departure of all tours in a timely manner.
• Adhere to Health & Safety responsibilities for emergencies and security.
• Assist with room changes as directed by Front Office.

Skills

Customer service

Communication skills

Professional presentation

Teamwork

Job description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

Job Description

Bellperson

Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests' belongings will ensure that our guests Feel Welcome as soon as they arrive.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Welcoming all guests and providing the highest level of guest satisfaction at every interaction
• Timely delivery of guests' luggage, messages and any other items for delivery within the property
• Personalize guests' orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
• Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
• Demonstrate excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Washington, D.C.and the hotel services and facilities
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, and security
• To assist with room changes as directed by the Front Office.

Rate of Pay: $19.00 per hour

Qualifications

Your experience and skills include:

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of ateam
• Must be legally authorized to work in the United States without sponsorship.

Physical Requirements:

• Ability to stand and walk for extended periods
• Frequent lifting and carrying up to 100lbs
• Frequent bending, stooping, kneeling, pushing, and pulling

Visa Requirements:

• Applicants must be able to provide proof that they are legally able to work in the United States.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Must be legally authorized to work in the United States without sponsorship.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Washington, D.C., Georgetown is proud to be an Equal Opportunity Employer.