Luxury Bellperson - Concierge-Driven Guest Service

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

The Pfister Hotel, part of Marcus Hotels & Resorts in Milwaukee, seeks a guest services associate to warmly welcome guests, assist with luggage, and provide concierge-style information for a memorable arrival and departure.

You will escort guests to rooms, explain amenities, arrange transportation, and maintain the lobby and front-of-house areas to luxury standards.

This part-time, hourly role pays $13.93 per hour with flexible scheduling and perks such as room discounts and staff benefits.

Qualifications

• Demonstrated commitment to providing exceptional guest service with a professional demeanor.
• Strong verbal communication and interpersonal skills.
• Ability to lift, carry, push, and pull luggage up to 50 pounds.
• Ability to stand, walk, bend, reach, and work in varying conditions.

Responsibilities

• Warmly welcome guests upon arrival and departure; assist with luggage and hotel information.
• Escort guests to rooms, explain amenities, and ensure a seamless arrival experience.
• Assist with transportation needs and coordinate valet, taxis, or rideshare services.
• Maintain clean, organized lobby and guest service areas to luxury standards.
• Collaborate with Front Desk, Concierge, and Valet teams to resolve guest concerns.

Skills

Guest service orientation

Communication skills

Job description

The Pfister Hotel, part of Marcus Hotels & Resorts in Milwaukee, seeks a guest services associate to warmly welcome guests, assist with luggage, and provide concierge-style information for a memorable arrival and departure.

You will escort guests to rooms, explain amenities, arrange transportation, and maintain the lobby and front-of-house areas to luxury standards.

This part-time, hourly role pays $13.93 per hour with flexible scheduling and perks such as room discounts and staff benefits.