Luxury Bell Attendant — Elevate Guest Arrival Experience

Ultipro; San Francisco (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beacon Grand, a Union Square Hotel, in San Francisco, invites a Bell Attendant to deliver warm, attentive service to guests at the front of the house. You will handle luggage, guest requests, and VIP recognition while guiding arrivals and departures with courtesy and efficiency.

This role emphasizes guest engagement, knowledge of local attractions, and the ability to work weekends/holidays in a luxury setting at this iconic Union Square address.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years experience in hotel front office or bell/guest services.
• Lifestyle or luxury hotel experience is required.

Responsibilities

• Greet guests in the lobby in a warm, professional manner and anticipate needs.
• Assist guests with all luggage and packages during arrival, departure, and stay.
• Respond to guest requests promptly and follow up to ensure satisfaction.
• Recognize returning and VIP guests and welcome them back.
• Escort guests to accommodations according to hotel procedures.
• Inform guests about room features, facilities, services, and hours of operation.
• Deliver items to rooms and securely store luggage as needed.
• Assist with transportation arrangements (taxi, rideshare) and directions.
• Provide appropriate assistance to guests with disabilities per standards.

Skills

Customer service

English fluency

Guest relations

Verbal communication

Discretion & judgment

Education

High school diploma or equivalent

1–2 years hotel front office or bell/guest services

Luxury or lifestyle hotel experience

Job description

Beacon Grand, a Union Square Hotel, in San Francisco, invites a Bell Attendant to deliver warm, attentive service to guests at the front of the house. You will handle luggage, guest requests, and VIP recognition while guiding arrivals and departures with courtesy and efficiency.

This role emphasizes guest engagement, knowledge of local attractions, and the ability to work weekends/holidays in a luxury setting at this iconic Union Square address.