Luxury Bar Host - Guest Experience Specialist

Firmdale Hotels; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Complimentary meals on shift

Uniform dry-cleaning service

Transit benefits

Job summary

Firmdale Hotels is seeking a friendly and professional Bar Host to join our Warren Street Hotel team in New York. You will greet guests, manage seating and waiting times, and help maintain a seamless guest flow in a luxurious setting.

The role requires excellent English communication, reliability for AM/PM shifts, and the ability to stand for long periods. OpenTable certification is a plus, with opportunities for growth and participation in our award-winning hospitality group.

Qualifications

• Excellent spoken and written English required.
• Experience in hospitality or luxury service preferred.
• OpenTable certification is a plus but not required.

Responsibilities

• Greet guests warmly upon arrival and manage the guest experience.
• Provide accurate wait times and seat guests according to preferences.
• Maintain smooth communication between restaurant and hotel departments.
• Answer calls and field emails; relay feedback to management.
• Promote Firmdale Hotels and restaurants to guests.
• Ensure punctuality and professional presentation at all times.

Skills

Guest greeting

Customer service

English proficiency

Shift flexibility

OpenTable certification

Tools

OpenTable

Job description

Firmdale Hotels is seeking a friendly and professional Bar Host to join our Warren Street Hotel team in New York. You will greet guests, manage seating and waiting times, and help maintain a seamless guest flow in a luxurious setting.

The role requires excellent English communication, reliability for AM/PM shifts, and the ability to stand for long periods. OpenTable certification is a plus, with opportunities for growth and participation in our award-winning hospitality group.