Luxury Banquets Executive: Events & Operations Lead

Carneros Inn, LLC; Napa (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

The Carneros Resort and Spa in Napa Valley seeks a Director of Banquets to lead all banquet operations, drive flawless event execution, and partner with Sales & Catering to maximize revenue and guest satisfaction.

The ideal candidate is a strategic leader with a proven ability to delegate, manage large service teams, and coordinate cross‑departmentally to deliver world‑class events.

Qualifications

• Bachelor’s degree in Hospitality, Business, or a related field preferred.
• 5+ years banquet leadership experience in luxury resort or high-volume venue.
• Proven track record collaborating with Sales & Catering teams to execute high-profile events successfully.
• Strong delegation and leadership skills, with experience managing large service teams.
• Financial acumen, with experience managing budgets, revenue forecasting, and cost control.
• Proficiency in BEO systems, POS platforms, and event management software.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Oversee all banquet functions, ensuring precise execution from pre-event setup to post-event breakdown.
• Delegate responsibilities effectively to Banquet Managers, Captains, and service teams to ensure smooth and timely service.
• Ensure event timelines are met with attention to detail and adaptability to last-minute adjustments.
• Maintain high service and presentation standards aligned with Carneros Resort and Spa’s luxury hospitality values.
• Work with the culinary team, engineering, and housekeeping to ensure event spaces are prepared to perfection.
• Partner closely with the Sales & Catering teams to ensure banquet operations align with client expectations and contractual agreements.
• Attend weekly BEO (Banquet Event Order) meetings, providing operational insights and ensuring all event details are confirmed.
• Offer expertise on space utilization, timing, and service flow to optimize event success and revenue opportunities.
• Participate in site visits and client consultations to showcase banquet offerings and reinforce collaboration between departments.
• Forecast banquet business with Sales & Revenue teams to align staffing and operational needs.
• Optimize banquet profitability through labor cost control, inventory management, and efficient resource allocation.
• Identify upselling opportunities, including menu enhancements, premium services, and specialty beverage offerings.
• Review event performance metrics, including revenue reports and guest feedback, to drive continuous improvement.
• Lead, mentor, and delegate responsibilities to Banquet Managers, Captains, and banquet service staff.
• Develop a culture of accountability, teamwork, and professionalism within the department.
• Ensure clear communication between management and service teams, setting expectations for event execution and guest engagement.
• Conduct pre-shift meetings and training sessions to reinforce service excellence and operational efficiency.
• Maintain compliance with health, safety, and sanitation regulations, ensuring all banquet spaces meet resort and industry standards.
• Monitor responsible alcohol service, ensuring adherence to ABC laws and resort policies.
• Ensure banquet equipment and service areas are well-maintained, clean, and fully operational.

Skills

Delegation

Leadership

Cross-functional collaboration

Financial acumen

Communication

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

BEO systems

POS platforms

Event management software

Job description

The Carneros Resort and Spa in Napa Valley seeks a Director of Banquets to lead all banquet operations, drive flawless event execution, and partner with Sales & Catering to maximize revenue and guest satisfaction.

The ideal candidate is a strategic leader with a proven ability to delegate, manage large service teams, and coordinate cross‑departmentally to deliver world‑class events.