Luxury Banquet Server — Guest Experience Leader

The Lakeview at 333; Madison (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

The Edgewater in Madison, WI is seeking Banquet Servers to deliver exceptional service at our luxury event spaces. You will work with a team to set up stations, serve food and beverages, and ensure guest satisfaction across plated and buffet formats.

You will need excellent interpersonal skills, a guest-focused attitude, and the ability to handle multiple tasks during events, including occasional evening/weekend duties. Training and uniform standards apply.

Qualifications

• Excellent interpersonal skills and a team player attitude.
• Willingness to learn new concepts and ideas.
• Ability to communicate effectively, both verbally and in writing.
• Ability to handle multiple tasks and priorities.
• Basic knowledge of fine dining and good knowledge of wines/beverages.
• Interact with all levels of customers and hotel management.
• Strong customer service skills and the ability to resolve customer issues or complaints.
• Combined 2+ year's previous hotel and/or food and beverage service (Preferred)

Responsibilities

• Work professionally and represent Wisconsin Bride magazine’s number 1 location for weddings in the State, at Madison’s only Luxury 4-diamond resort property!
• Report for duty punctually, in full uniform according to appearance and grooming standards
• Report to the management team before starting and ending shifts and attend all pre or post event meeting as required by management
• Expediently communicate any challenges, guest complaints or requests to the Banquet Captain
• Have complete knowledge of the events Restaurant’s food and beverage preparation
• Ability to sell alcohol and food items
• Able to interact with guests in a friendly/fast manner
• Understanding of all cashiering procedures and the handling of all payment methods, Including the use of Micros (if applicable)
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant
• Ability to clear, reset tables and/or restock or maintain stations and equipment including but not limited to, coffee machine, hot box, soda dispenser, bain-maries, beer taps and other related set ups
• Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations
• Promote and maintain a positive working relationship at all times with all the Colleagues of The Edgewater
• Consistently offer professional, friendly and warm hospitality to all guests
• Attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
• Ability to guide guest through menu, making suggestions and recommendations in the guests’ interest
• Lead and guide the Server Assistants or temp employees (if applicable) ensuring efficient and effective teamwork
• Communicate all service requirements to the respective team members in an efficient and effective way
• Ensure work areas and stations are kept clean and tidy at all times
• Assist guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
• Actively participate in and follow all health and safety policies and procedures set out for The Edgewater
• Familiar with various types of services- plated, buffet, working lunches, etc.
• Promptly removes dishes as guests complete their mean during any meeting or function
• Carrying out any miscellaneous duties and responsibilities as requested by management pertaining to total quality service delivered in The Edgewater
• Read and understand all of Banquet Event Order details, including start time and beverage requirements.
• Other Duties as assigned

Skills

Interpersonal skills

Team player

Communication skills

Multitasking

Fine dining knowledge

Wine knowledge

Customer service

Hospitality

Education

2+ years hotel/F&B experience

Job description

The Edgewater in Madison, WI is seeking Banquet Servers to deliver exceptional service at our luxury event spaces. You will work with a team to set up stations, serve food and beverages, and ensure guest satisfaction across plated and buffet formats.

You will need excellent interpersonal skills, a guest-focused attitude, and the ability to handle multiple tasks during events, including occasional evening/weekend duties. Training and uniform standards apply.