Luxury Automotive Service Manager

Midwestern Auto Group; Dublin (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Midwestern Auto Group, une concession automobile de luxe, recherche un Automotive Service Manager pour superviser son équipe de service. Le candidat idéal aura une expérience avérée dans la direction d'une équipe dans un environnement de concession automobile, tout en garantissant une expérience client exceptionnelle. Ce rôle est crucial pour maintenir la productivité et atteindre les objectifs de performance.

Benefits

Compensation compétitive

Assurance santé, dentaire et vision

401(k) avec contribution de l'entreprise

Formation et développement professionnels continus

Qualifications

• Expérience avérée en gestion de service dans une concession automobile.
• Compétences solides en gestion d'équipe.
• Connaissance approfondie des opérations de service automobile.

Responsibilities

• Gérer les conseillers de service et le personnel technique.
• Surveiller le flux de travail pour assurer un service efficace.
• Maintenir un environnement axé sur le client.

Skills

Leadership

Service client

Communication

Tools

DMS software

Job description

About Us

Midwestern Auto Group (MAG) is a prestigious luxury automotive campus, representing over a dozen high-end and performance brands. We pride ourselves on delivering exceptional customer service and fostering a team-oriented environment focused on excellence, growth, and integrity.
We are seeking a highly motivated and experienced Automotive Service Manager to lead our service team. The Service Manager is responsible for overseeing daily operations of the service department, ensuring an outstanding customer experience, maintaining high productivity, and meeting performance targets.

Key Responsibilities

• Manage and lead service advisors, technicians, and support staff to achieve department goals
• Monitor workflow and ensure timely and accurate completion of service work
• Foster a customer-focused environment that drives satisfaction and retention
• Maintain strong working relationships with internal departments, vendors, and customers
• Ensure compliance with OEM standards and dealership policies
• Track and manage service department financials including gross profit, expenses, and CSI scores
• Recruit, train, and develop service department personnel
• Handle escalated customer concerns professionally and effectively

Qualifications

• Proven experience as a Service Manager or Assistant Service Manager in an automotive dealership environment
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• In-depth knowledge of automotive service operations and manufacturer guidelines
• Proficiency with DMS software (CDK or similar)
• Valid driver’s license and clean driving record

What We Offer

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Ongoing professional development and training

Join the MAG Family

At Midwestern Auto Group, we are committed to excellence. If you are passionate about the automotive industry and thrive in a high-performance environment, we encourage you to submit your resume and take the next step in your career!