Luxury Automotive GM: Lead Sales & Service Excellence

Inchcape Motors Finland Oy; Tamuning (GU); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Development

Job summary

Inchcape is seeking a BMW General Manager to lead Sales and Service operations for the premium BMW brand. You will drive market share, profitability, and exceptional customer experiences across both sales and service, while developing high-performing teams to meet BMW standards.

Applicants should have a business degree and strong luxury-automotive leadership experience, with a track record of coaching teams, managing P&L, and delivering premium customer service. An Guam license is preferred.

Qualifications

• :Associate’s or Bachelor’s in Business/Management or related field.
• Strong automotive sales, service, and dealership management experience, preferably luxury brands.
• Proven leadership and team-building能力.
• Strong financial, analytical, organizational, communication, customer service, and problem-solving skills.
• Valid Guam Driver’s License; BMW or luxury brand certifications preferred.

Responsibilities

• Lead BMW Sales and Service operations to achieve sales, profitability, market share, productivity, and customer satisfaction objectives.
• Develop and execute business strategies, sales campaigns, forecasts, and financial plans aligned with company and BMW goals.
• Oversee Sales and Aftersales performance, including customer traffic, vehicle sales, service productivity, warranty compliance, recalls, campaigns, and operational standards.
• Build, coach, and develop high-performing Sales and Service teams while ensuring BMW certification and training requirements are met.
• Drive an exceptional customer experience by addressing concerns, improving service quality, and maintaining premium BMW brand standards across touchpoints.
• Monitor financial and operational performance, ensure regulatory and BMW compliance, and use data-driven insights to identify opportunities for improvement.

Skills

Sales leadership

Team development

Customer-focused

Strategic planning

Education

Business/Management degree

Job description

Inchcape is seeking a BMW General Manager to lead Sales and Service operations for the premium BMW brand. You will drive market share, profitability, and exceptional customer experiences across both sales and service, while developing high-performing teams to meet BMW standards.

Applicants should have a business degree and strong luxury-automotive leadership experience, with a track record of coaching teams, managing P&L, and delivering premium customer service. An Guam license is preferred.