Luxury Auto Service Concierge

Freeman Motor; Salem (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full time employment

Medical benefits

Retirement benefits

Paid vacation

Job summary

Freeman Motor Company in Oregon is seeking a Luxury Service Consultant to deliver exceptional service to high-end clientele, coordinating a technician team and ensuring timelines for repairs are met.

The role handles client contacts, schedules, and daily operations, with a Monday–Friday schedule and a focus on professionalism, problem solving, and strong teamwork.

Qualifications

• Two+ years of experience as a service consultant.
• Solid understanding of automotive vehicles.

Responsibilities

• Check in customers
• Cash out customers
• Answer phone calls
• Make phone calls
• Advise customer of work and timelines needed for repairs
• Assist service manager with daily needs

Skills

Professional communication

Team mentality

Attention to detail

Problem solving

Judgment

Driver's license (Oregon)

Customer service

Flexibility

Job description

Job Summary:

The Luxury Service Consultant is responsible for providing exceptional service to high-end clientele, ensuring their luxury needs and preferences are met with utmost professionalism. This role involves managing a team of technicians, coordinating their schedules, and maintaining high standards of service quality. The consultant will serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and efficiently. This position operates on a Monday through Friday schedule.

Main Job Tasks and Responsibilities:

• Check in customers
• Cash out customers
• Answer phone calls
• Make phone calls
• Advise customer of work and timelines needed for repairs
• Assist service manager with daily needs

Education and Experience:

Understanding and basic knowledge of automotive vehicles

2 years or more as service consultant

Key Competencies:

• Must be professional and prompt when communicating with customers
• Must have a "Team" mentality
• Strong attention to detail
• Should be mature, highly motivated, flexible and decisive
• Ability to solve problems, exercise judgement, and work with others on viable solutions
• Must have good judgment and exceptional ability to establish and maintain effective personal relationships with supervisors, staff members, and customers
• Ability to adapt to change as we are a growing company
• Must have valid Oregon Driver’s license with an good driving record

Benefits:

• Full time employment
• Medical benefits
• Retirement benefits
• Paid vacation

The information contained in this job description is not an exhaustive list of the duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Freeman Motor Company is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability,

marital or veteran status, sexual orientation, or any other legally protected status.

Freeman Motor Company prides itself as the #1 independent Dealership and Service Center in the Northwest. We continue to maintain a high percentage of repeat and referral business and only achieve this by hiring employees that believe in a high level of customer service and professionalism. Visit freemanmotor.com to learn more.