Highline Service Advisor

Freeman Motor; Portland (OR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Job summary

Freeman Motor in Portland, Oregon, is seeking a Luxury Service Consultant to provide exceptional service to high-end clientele. This role focuses on managing a team of technicians and coordinating customer interactions with high professionalism. The ideal candidate will possess automotive knowledge, 2 years of relevant experience, and strong problem-solving skills.

This full-time position offers medical benefits and paid vacation while ensuring a dynamic working environment.

Qualifications

• Must have a valid Oregon Driver’s license with a good driving record.
• Ability to adapt to change in a growing company.
• Mature, highly motivated, flexible, and decisive.

Responsibilities

• Check in customers.
• Cash out customers.
• Make phone calls.
• Advise customers on work needed for repairs.
• Assist service manager with daily needs.

Skills

Professional communication

Team mentality

Attention to detail

Problem-solving

Education

2 years as service consultant

Understanding of automotive vehicles

Job description

The Luxury Service Consultant is responsible for providing exceptional service to high-end clientele, ensuring their luxury needs and preferences are met with utmost professionalism. This role involves managing a team of technicians, coordinating their schedules, and maintaining high standards of service quality. The consultant will serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and efficiently. This position operates on a Monday through Friday schedule.

Main Job Tasks and Responsibilities

• Check in customers
• Cash out customers
• Make phone calls
• Advise customer of work and timelines needed for repairs
• Assist service manager with daily needs

Education and Experience

Understanding and basic knowledge of automotive vehicles

2 years or more as service consultant

• Must be professional and prompt when communicating with customers
• Must have a "Team" mentality
• Strong attention to detail
• Should be mature, highly motivated, flexible and decisive
• Ability to solve problems, exercise judgement, and work with others on viable solutions
• Must have good judgment and exceptional ability to establish and maintain effective personal relationships with supervisors, staff members, and customers
• Ability to adapt to change as we are a growing company
• Must have valid Oregon Driver’s license with an good driving record
• Full time employment
• Medical benefits
• Paid vacation

The information contained in this job description is not an exhaustive list of the duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Freeman Motor Company is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.