Luxury Auto Service Advisor

Lexus of Nashville; Brentwood (TN); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health and dental insurance

Closed every Sunday and all major hol|

Paid vacation days

Paid Lexus training

Vehicle reimbursement program

IRA match program

Christmas club program

Résumé du poste

Lexus of Cool Springs in Brentwood, TN is seeking a Service Consultant to guide guests through their service experience with confidence and care. You will be the primary link between guests and the service department, coordinating repairs, recommendations, and communication to reflect Lexus standards.

You’ll collaborate with service greeters, technicians, and advisors to ensure accurate repair orders, transparent pricing, and a welcoming check-in.

Qualifications

• Basic mechanical understanding of automobiles.
• Strong customer relations skills and the ability to connect with customer inquiries.
• Effective verbal and written communication skills with strong attention to detail.
• Computer literacy required; Reynolds and Reynolds experience is a plus.

Responsabilités

• Recommend repairs and services that genuinely support each customer's needs, ensuring trust and long‑term satisfaction.
• Confirm warranty and service contract coverage by reviewing records and clearly explaining all provisions and exclusions.
• Manage service appointment scheduling and gather customer and vehicle information in advance whenever possible.
• Work closely with service greeters to create a smooth and welcoming check‑in experience.
• Coordinate test drives and communicate customer concerns to technicians.
• Prepare detailed repair orders capturing symptoms, causes, and required services; secure approvals and enter data into the service database.
• Review service history to identify additional maintenance opportunities that support vehicle longevity.
• Educate customers on proper vehicle care and the long‑term value of following manufacturer recommendations.
• Assign repair orders to technicians to maximize efficiency and service quality.
• Track repair progress and update customers on timing or cost changes, securing authorization for any additional work.
• Review completed repair orders for accuracy and completeness before closing them.
• Provide clear explanations of completed work and charges to customers.
• Maintain exceptional customer satisfaction and uphold the dealership's reputation for excellence.
• Coordinate work orders to support maximum productivity and a seamless customer experience.
• Maintain a polished, professional appearance; perform additional duties as assigned.

Formation

High school diploma or GED

Outils

Reynolds & Reynolds

Description du poste

Lexus of Cool Springs in Brentwood, TN is seeking a Service Consultant to guide guests through their service experience with confidence and care. You will be the primary link between guests and the service department, coordinating repairs, recommendations, and communication to reflect Lexus standards.

You’ll collaborate with service greeters, technicians, and advisors to ensure accurate repair orders, transparent pricing, and a welcoming check-in.