Luxury Assistant Store Manager - Napa, CA

Tommy Bahama; Napa (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

Johnny Was in California seeks an Assistant Store Manager to coach a high-performing sales team and deliver elevated client experiences. You will partner with the Store Manager to drive topline results, analyze selling reports, and maintain brand standards across the store floor.

Ideal candidates have 2+ years of luxury retail management, strong communication, and a passion for fashion, trends, and merchandising. Flexibility to work retail hours, including weekends and events, is required.

Qualifications

• Minimum of 2+ years of sales management experience in luxury retail or related field.
• Bachelor's degree in a similar field is preferred but not required.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Excellent communication skills and the ability to lead a diverse team.
• Strong understanding of luxury fashion, trends, and visual merchandising.
• Ability to work retail hours including days, nights, weekends, and special events.
• Able to lift up to 50 lbs.

Responsibilities

• Coach, develop, and motivate the sales team to meet performance goals through ongoing feedback and support.
• Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.
• Commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Model and enforce dress code compliance.
• Ensure that customer and employee experience are prioritized over workload or tasking.
• Demonstrate confidence when leading the team and managing the store.
• Takes initiative; has a high level of ownership and accountability for results, both personally and as a team.
• Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of associates able to meet service and sales goals.

Skills

Leadership

Communication

Customer service

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Retail POS systems

Job description

Position Overview

The Assistant Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in supporting the Store Manager to build and develop a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint. The Assistant Store Manager will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Store Manager, they will leverage key business insights to inform strategy and performance.

Business Attributes

• Ability to meet and exceed store sales plan
• Assist Store Manager in staffing the store and developing a high-performing, best-in-class team
• Demonstrates strong business acumen, utilizing all tools/support available within the framework of the business, partnering with the Store Manager to drive topline results
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business
• Understands and uses all retail systems and reporting tools
• Maintain, support, and enforce company operations, standards, and practices, ensuring compliance and clear communication of all pertinent information to the team.
• Develops a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations

Leadership & Development Attributes

• Coach, develop, and motivate the sales team to meet performance goals through ongoing feedback and support, escalating performance concerns to the Store Manager.
• Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability.
• Commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Model and enforce dress code compliance
• Ensure that customer and employee experience are prioritized over workload or tasking
• Demonstrate confidence when leading the team and managing the store.
• Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
• Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of associates able to meet service and sales goals

Client Experience

• Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
• Develop a client engagement mindset with the purpose of building long lasting relationships
• Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
• Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
• Demonstrates leadership by playing an active role on the salesfloor

Requirements

• Minimum of 2+ years of sales management experience in luxury retail or related field
• Bachelor's degree in a similar field is preferred but not required
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Excellent communication skills and the ability to lead a diverse team
• Strong understanding of luxury fashion, trends, and visual merchandising
• Ability to work retail hours including days, nights, weekends, and special events
• Bending/stooping/kneeling required
• Able to lift up to 50 lbs.

Hourly Rate: $28.00 to $30.00 plus 2% commission on personal sales.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

U.S. EEOC: Know Your Rights. Oxford Industries participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

Johnny Was is a high-growth apparel brand, which designs, markets, and sells boho-chic, vintage-inspired women's apparel and accessories in the U.S. and internationally through ecommerce, retail, and wholesale channels.

For over 30 years, the Johnny Was brand has been known for uniquely beautiful and high-quality garments distinguished by colorful patterns, intricate embroidery, and great design.

We strive to deliver the highest quality products and experiences supporting an aspirational California lifestyle, that is both sophisticated and timeless, on a global scale.

Johnny Was is a wholly-owned subsidiary of Oxford Industries (NYSE: OXM).

Oxford Industries (NYSE:OXM) is an international apparel company headquartered in Atlanta featuring a diverse portfolio of owned lifestyle brands, consisting of Tommy Bahama©, Lilly Pulitzer©, Southern Tide©, The Beaufort Bonnet Company©, Duck Head©, Jack Rogers©, and Johnny Was©.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.