Luxury Assistant Store Manager - FT (Roseville, CA)

Tommy Bahama; Sacramento (CA); On-site; USD 74,501,000 - 77,366,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Product discounts

Job summary

Johnny Was in California is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, delivering exceptional customer service, and upholding the Johnny Was brand standards in our California flagship.

The role emphasizes team leadership, inventory and loss prevention, daily operations, scheduling, training new associates, and representing the brand at local events to grow loyalty.

Qualifications

• High School diploma or GED required.
• Minimum 2 years retail experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Meet and exceed store sales plan while maximizing profitability.
• Assist Store Manager with daily operations (opening, closing, returns, customer issues).
• Oversee inventory control and loss prevention; support quarterly stock counts.
• Train and mentor new associates; ensure adherence to brand standards and policies.

Skills

Customer service

Retail operations

Inventory awareness

Communication

Education

High School diploma or GED

Tools

iPad POS

Microsoft Office

Google Drive

Dropbox

Job description

Johnny Was, LLC At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview

The Assistant Store Manager will work closely with the Store Manager to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store.

Business Attributes

Ability to meet and exceed store and personal sales plan while maximizing the profitability of the store. Support and partner with the Store Manager to complete daily operations in a timely manner. Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results. Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives). Understands and uses all retail systems and reporting tools. Responsible for store inventory control and loss prevention while assisting in quarterly inventory. Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints). Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources. Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team. Maintain interior and exterior upkeep of the building with partnership from the corporate office. Assist the store manager in sourcing of qualified candidates. Assist in training new associates to set them up for success. Executes visual guidelines 72 hours from when received. Communicate all internal business needs and employee issues to the Store Manager in a timely manner.

Leadership and Development Attributes

Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity. Demonstrates confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results of self and others on the team. Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager for further coaching and development of the team. Collaborating with the Store Manager to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals. Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals. Ensure the team receives all new product knowledge training to strengthen selling skills. Model and enforce dress code compliance. Achieve personal selling goals consistently leading by example. Ensure that customer and employee experience are prioritized over workload or tasking.

Customer Service

Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance. Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way. Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed. Meeting customer issues with patience while being solution oriented for the highest good of the client. Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.

You will love this job if you… Have a friendly and outgoing personality with an open team-oriented mindset. Have excellent customer service skills with an energetic personality. Are driven, goal oriented and take ownership and accountability. Are a strong leader who works effectively with others. Have strong organizational, follow up and communication skills.

Who we would like to meet

• High School diploma or GED
• 2 years retail experience, preferably in women’s contemporary fashion
• Computer skills to include operation of iPad-based point of sales system, email and Microsoft Suite, Google Drive and Dropbox
• Proven ability to deliver sales results
• Ability to work retail hours including days, nights, weekends, and special events
• Bending/stooping/kneeling required
• Able to lift up to 50 lbs.

Compensation and Benefits

Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonuses and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

• Hourly Range: $26.00 to $27.00 per hour - Plus 2% Commission on Personal Sales.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Oxford Industries participates in E-Verify. Details in English and Spanish.

Right to Work Statement in English and Spanish.

Johnny Was is a high-growth apparel brand, which designs, markets, and sells boho-chic, vintage-inspired women's apparel and accessories in the U.S. and internationally through ecommerce, retail, and wholesale channels. For over 30 years, the Johnny Was brand has been known for uniquely beautiful and high-quality garments distinguished by colorful patterns, intricate embroidery, and great design. We strive to deliver the highest quality products and experiences supporting an aspirational California lifestyle, that is both sophisticated and timeless, on a global scale. Johnny Was is a wholly-owned subsidiary of Oxford Industries (NYSE: OXM).

Oxford Industries (NYSE:OXM) is an international apparel company headquartered in Atlanta featuring a diverse portfolio of owned lifestyle brands, consisting of Tommy Bahama©, Lilly Pulitzer©, Southern Tide©, The Beaufort Bonnet Company©, Duck Head©, Jack Rogers©, and Johnny Was©.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.