Luxury Retail Store Manager (Full Time) Fort Worth, TX

Tommy Bahama; Fort Worth (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Johnny Was is seeking a Store Manager who will support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store. You will forecast, plan and budget for payroll and events, act as a brand ambassador in the local market, and ensure excellent customer service, inventory control and loss prevention.

This role offers leadership experience within a high-growth apparel brand under Oxford Industries, with opportunities to develop

Qualifications

• Experience leading store teams to meet sales targets and execute company initiatives.
• Strong business acumen with ability to forecast, plan and budget for payroll and staffing.
• Brand ambassador with local market presence and community engagement.
• Familiar with retail systems and reporting tools to monitor performance.
• Responsible for inventory control and loss prevention across the store.

Responsibilities

• Lead the store team to achieve sales goals and deliver exceptional customer service.
• Forecast, plan and budget for payroll and staffing events.
• Maintain visual merchandising, store standards and compliance with brand guidelines.
• Oversee inventory control and loss prevention programs.
• Coach, develop and motivate staff to meetKPIs and customer satisfaction.
• Represent the brand in the local market and drive community engagement.

Skills

Store Leadership

Sales Forecasting

Budgeting

Brand Ambassador

Inventory Control

Loss Prevention

Team Coaching

Customer Service

Merchandising

Retail Systems

Tools

POS Systems

Reporting Tools

Job description

Johnny Was, LLC At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview

The Store Manager will support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store.

Business Attributes

• Ability to meet and exceed store sales plan
• Demonstrates strong business acumen, strategically forecasts, plans and budgets to the needs of the business (i.e., payroll, staffing events, etc.)
• Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i,e, charity events, local associations, mall initiatives)
• Understands and uses all retail systems and reporting tools
• Responsible for store inventory control and loss prevention
• Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.
• Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office

Leadership and Development Attributes

• Contributing to long term growth by minimizing turn over, recruiting high level candidates as needed and maintaining and developing a store team of managers and associates able to meet service and sales goals
• Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity.
• Demonstrates confidence when leading the team and managing the store.
• Takes initiative; has a high level of ownership and accountability for results of self and others on the team
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff
• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals and utilizing Company tools such as weekly coaching logs.
• Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Ensure the team receives all new product knowledge training to strengthen selling skills
• Model and enforce dress code compliance
• Achieve personal selling goals consistently
• Ensure that customer and employee experience are prioritized over workload or tasking

Customer Service Experience

• Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
• Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way
• Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed
• Meeting customer issues with patience while being solution oriented for the highest good of the client
• Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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Johnny Was is a high-growth apparel brand, which designs, markets, and sells boho-chic, vintage-inspired women's apparel and accessories in the U.S. and internationally through ecommerce, retail, and wholesale channels. For over 30 years, the Johnny Was brand has been known for uniquely beautiful and high-quality garments distinguished by colorful patterns, intricate embroidery, and great design. We strive to deliver the highest quality products and experiences supporting an aspirational California lifestyle, that is both sophisticated and timeless, on a global scale. Johnny Was is a wholly-owned subsidiary of Oxford Industries (NYSE: OXM). Oxford Industries (NYSE:OXM) is an international apparel company headquartered in Atlanta featuring a diverse portfolio of owned lifestyle brands, consisting of Tommy Bahama©, Lilly Pulitzer©, Southern Tide©, The Beaufort Bonnet Company©, Duck Head©, Jack Rogers©, and Johnny Was©.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at [e-mail] or 1-888-725-1899.