Luxury Alterations Manager: Lead Craft & Client Experience

Socket.dev; Hackensack (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Bloomingdale’s is seeking an Alterations Manager to lead the store alterations operation, balancing craftsmanship with operational excellence to deliver a premium client experience.

You will develop and coach the alterations team, partner with store leadership, and drive sales, turnaround times, and quality while managing payroll, supplies, and equipment to support profitability and service standards.

Qualifications

• Minimum 10 years direct experience, multi brand/category experience preferred.
• Prior leadership experience required.
• Basic computer skills required for administrative responsibilities.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Responsibilities

• Lead and develop the alterations team to drive productivity, quality, and engagement.
• Collaborate with Store Leadership to align alterations priorities with store sales, service, and business objectives.
• Educate selling colleagues on alterations capabilities, garment fit, and opportunities to enhance the customer experience.
• Communicate alterations options, timelines, and expectations to clients.
• Promote the value of alterations services by confidently communicating available services, craftsmanship, and fit solutions to clients and selling teams.
• Support customer retention by consistently delivering exceptional service and quality that encourages repeat business.
• Manage department payroll, supplies, and non-payroll expenses to support financial goals.
• Monitor alterations revenue and productivity while supporting achievement of department profitability goals.
• Deploy staffing and workload effectively based on business demand, colleague skillsets, and production capacity.
• Ensure accurate completion of operational paperwork and tickets.
• Oversee preventative maintenance and repair of alterations equipment to minimize downtime and maintain productivity.
• Ensure timely completion of work while meeting customer specifications, quality standards, and delivery commitments.
• Drive adherence to standardized alterations processes, safety procedures, and equipment operating standards.

Skills

Leadership

Interpersonal skills

Communication

Flexibility with retail hours

Team development

Tools

Computer skills

Job description

Bloomingdale’s is seeking an Alterations Manager to lead the store alterations operation, balancing craftsmanship with operational excellence to deliver a premium client experience.

You will develop and coach the alterations team, partner with store leadership, and drive sales, turnaround times, and quality while managing payroll, supplies, and equipment to support profitability and service standards.