Luxury After-Sales Concierge & Liaison

The-1916-Company; Pikesville (MD); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Employee discount

Job summary

The 1916 Company, a premier luxury watch, fine jewelry, and diamond retailer, is seeking an After Sales Liaison for its Pikesville, MD location.

You will act as the primary bridge between clients, sales teams, jewelers, watchmakers, and vendors, ensuring precise service coordination and exceptional client experiences.

Qualifications include 2+ years in luxury luxury retail or watch service, strong communication, and multitasking skills; in-person, full-time work with competitive pay and benefits.

Qualifications

• Minimum 2 years in luxury retail, fine jewelry or watch service, luxury hospitality, or luxury automotive; or equivalent combination of training and experience.
• Genuine interest in fine jewelry and watches.
• Strong multitasking ability without sacrificing client service quality.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office; experience with POS or repair platforms (Salesforce and Netsuite) are a plus.
• Ability to resolve client issues, prioritize tasks, and manage multiple repairs simultaneously.
• Available for retail hours including weekends and some holidays.

Responsibilities

• Serve as the primary liaison between clients, sales associates, jewelers, watchmakers, and vendor partners.
• Write up items for service; verify gemstones, confirm watch brands styles, and document condition upon intake.
• Create and enter repair tickets, estimates, completion dates, and pick-up dates into the POS system.
• Explain pricing, service timelines, and shipping/handling charges to clients clearly.
• Provide clients with status updates and notify them of delays.

Skills

Luxury retail

Fine jewelry

Watch service

Customer service

Multitasking

Communication

Microsoft Office

POS systems

Tools

Salesforce

NetSuite

Job description

The 1916 Company, a premier luxury watch, fine jewelry, and diamond retailer, is seeking an After Sales Liaison for its Pikesville, MD location.

You will act as the primary bridge between clients, sales teams, jewelers, watchmakers, and vendors, ensuring precise service coordination and exceptional client experiences.

Qualifications include 2+ years in luxury luxury retail or watch service, strong communication, and multitasking skills; in-person, full-time work with competitive pay and benefits.