Lux Turn-Down Attendant | Luxury Guest Rooms

Chuan Spa; Chicago (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Vacation Pay and Sick/Personal time

401k plan with Roth option

Pet Insurance, ID Theft Protection

Prepaid Legal

Free meals while on duty

Uniforms and cleaning of uniforms

Free and discounted hotel stays

Discounted parking

Job summary

The Langham, Chicago is seeking a detail-oriented Housekeeper to provide turndown service and clean guest rooms to luxury standards. You will report maintenance issues, respond promptly to guest requests, and maintain confidentiality of guest information.

Responsibilities include stocking amenities, refreshing rooms, and ensuring proper setup of turndown items. A high school diploma is preferred and prior luxury housekeeping experience is a plus.

Qualifications

• Fluency in English, both verbal and non-verbal.
• Attention to detail with speed and accuracy.
• Prioritize and organize tasks.
• Remain calm and solve problems with good judgment.
• Follow directions thoroughly.
• Understand guest service needs and respond promptly.
• Work cohesively with colleagues as part of a team.
• Able to work with minimal supervision.
• Maintain confidentiality of guest information and hotel data.

Responsibilities

• Provide turndown service and clean guest rooms to Langham standards.
• Report maintenance deficiencies and handle guest requests or complaints.
• Maintain knowledge of hotel services, local attractions, and policies.
• Ensure security of guest rooms and keys.
• Transport cleaning supplies and turndown amenities to rooms.
• Set room lighting, thermostat and etc. to designated levels.
• Refresh and restock room amenities; replace linens and towels.
• Update room status on the assignment sheet and complete tasks as directed.
• Turn over lost and found items to the supervisor.

Skills

Fluency in English

Attention to detail

Speed and accuracy

Calm under pressure

Follow directions

Guest service orientation

Teamwork

Minimal supervision

Confidentiality

Education

High School diploma preferred

Job description

The Langham, Chicago is seeking a detail-oriented Housekeeper to provide turndown service and clean guest rooms to luxury standards. You will report maintenance issues, respond promptly to guest requests, and maintain confidentiality of guest information.

Responsibilities include stocking amenities, refreshing rooms, and ensuring proper setup of turndown items. A high school diploma is preferred and prior luxury housekeeping experience is a plus.