Lux Spa & Fitness Attendant – Oceanfront Wellness

Fairmont Hotels & Resorts; Hawaii; Vor Ort; USD 34.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Employer-paid life/accidental coverage

401(k) with matching

Paid holidays and vacation

Zusammenfassung

Fairmont Orchid on Hawai‘i Island seeks a friendly, guest-focused spa receptionist to deliver exceptional service at our Spa Without Walls and fitness facilities. You will warmly greet guests, manage reservations, provide facility information, and assist with payments and tours, while upholding Fairmont standards daily.

The role emphasizes professional communication, basic math, and the ability to work in a luxury, fast-paced environment on site in Hawaii.

Qualifikationen

• High school education is required, with 2–3 years of relevant experience preferred, ideally in a Four or Five Diamond environment.
• Candidates must be able to speak, read, and write English fluently, demonstrate intermediate math skills, and show beginner proficiency with Microsoft Word and Excel.

Aufgaben

• Consistently engaging with guests and living the Service Promise and Service Essentials.
• Answer telephone inquiries promptly and professionally.
• Greet guests in a friendly and efficient manner.
• Escort guests as required.
• Knowledgeable about all aspects of products, treatments and the facility.
• Assist guests in the correct use of all facilities; sauna, steam room and fitness equipment.
• Provide information and literature about facility in person and via telephone.
• Collect suitable form of payment from guests for services rendered.
• Operate point of sale system and adhere to all cash handling systems and procedures.
• Assist guests with treatment bookings and scheduling. Give tours of the spa as required.
• Ensure the smooth operation of reception and complete all shift duties.
• Respond to inquiries by phone and in person, providing complete details of all spa, salon and fitness aspects.
• Maintain cleanliness and report deficiencies of any equipment.
• Maintain the facility in peak sanitary conditions at all times.
• Maintain locker rooms in a tidy manner.
• Maintain linen inventory.
• Distribute linen to designated areas in the Spa in accordance with established par levels in each area.
• Remove dirty linen to holding area on loading dock. Report any linen shortages or other discrepancies to the appropriate manager or supervisor.
• Assist guest with the use of sauna, steam and fitness equipment.
• Ensure stocking of all spa amenities and toiletries.
• Maintain, at all times, a well-presented personal grooming to standard
• Consistently following all standards, service essentials and procedures set out by Fairmont Hotels & Resorts.

Kenntnisse

English fluency

Math skills

Microsoft Word

Microsoft Excel

Problem solving

Physical stamina

Ausbildung

High school diploma

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Fairmont Orchid on Hawai‘i Island seeks a friendly, guest-focused spa receptionist to deliver exceptional service at our Spa Without Walls and fitness facilities. You will warmly greet guests, manage reservations, provide facility information, and assist with payments and tours, while upholding Fairmont standards daily.

The role emphasizes professional communication, basic math, and the ability to work in a luxury, fast-paced environment on site in Hawaii.