Lux Resort Room Service Specialist

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation & holidays

Pet insurance

401(k) Savings Plan

Hotel room discounts

Job summary

The Woodlands Resort, Curio Collection, managed by HEI Hotels and Resorts, seeks a Room Service team member to provide attentive service, take and relay orders, and ensure accurate processing for guests in The Woodlands, TX. The role emphasizes friendly communication, prompt order handling, and collaboration with kitchen and service staff.

Position offers hourly pay with benefits and opportunities within a well-known hospitality group; typical shifts include evenings and weekends in a

Qualifications

• Basic knowledge of food and beverage preparations and service standards.
• Knowledge of all menu items and accompaniments.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Promptly answer room service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into point-of-sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement solutions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job description

The Woodlands Resort, Curio Collection, managed by HEI Hotels and Resorts, seeks a Room Service team member to provide attentive service, take and relay orders, and ensure accurate processing for guests in The Woodlands, TX. The role emphasizes friendly communication, prompt order handling, and collaboration with kitchen and service staff.

Position offers hourly pay with benefits and opportunities within a well-known hospitality group; typical shifts include evenings and weekends in a