Lux Resort: Director of Housekeeping & Guest Experience

Boar's Head Resort; Charlottesville (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Boar's Head Resort is seeking a Director of Housekeeper to lead all Housekeeping and Public Space operations, ensuring top-tier cleanliness and guest satisfaction. This hands-on role manages daily operations, staffing, training, budgets, and quality assurance to uphold BH policies and Forbes/AAA standards.

The ideal candidate will have strong organizational and communication skills, experience in luxury hotel settings, and the ability to develop and retain a diverse team.

Qualifications

• High school diploma.
• 3+ years in housekeeping management.
• Experience with Forbes Travel Guide or 4 Diamond standards.
• Excellent communication and training skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Direct, supervise, and coordinate Housekeeping and Public Space operations to maintain a clean, safe, and well-maintained resort.
• Ensure adherence to Boar’s Head policies, procedures, and quality standards.
• Conduct daily inspections of guest rooms and public areas, ensuring cleanliness and safety standards.
• Train and monitor staff to BH, Forbes Travel Guide, and AAA Four Diamond standards.
• Monitor wages, payroll, and operating expenses to meet budget expectations.
• Oversee inventory, purchasing, distribution, and cost control of linens, cleaning supplies, uniforms, and equipment.
• Establish staffing and productivity standards to maintain efficiency.
• Coordinate with Engineering for work orders and maintenance.
• Promote a culture of accountability and guest service.

Skills

Leadership

Staff training

Budgeting

Labor management

Interdepartmental communication

Bilingual English/Spanish

Education

High School Diploma

Tools

Agylisis V1

Job description

The Boar's Head Resort is seeking a Director of Housekeeper to lead all Housekeeping and Public Space operations, ensuring top-tier cleanliness and guest satisfaction. This hands-on role manages daily operations, staffing, training, budgets, and quality assurance to uphold BH policies and Forbes/AAA standards.

The ideal candidate will have strong organizational and communication skills, experience in luxury hotel settings, and the ability to develop and retain a diverse team.