Director of Housekeeping

Boar's Head Resort; Charlottesville (VA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The Boar's Head Resort is seeking a Director of Housekeeper to lead all Housekeeping and Public Space operations, ensuring top-tier cleanliness and guest satisfaction. This hands-on role manages daily operations, staffing, training, budgets, and quality assurance to uphold BH policies and Forbes/AAA standards.

The ideal candidate will have strong organizational and communication skills, experience in luxury hotel settings, and the ability to develop and retain a diverse team.

Formación

• High school diploma.
• 3+ years in housekeeping management.
• Experience with Forbes Travel Guide or 4 Diamond standards.
• Excellent communication and training skills.
• Bilingual English/Spanish preferred.

Responsabilidades

• Direct, supervise, and coordinate Housekeeping and Public Space operations to maintain a clean, safe, and well-maintained resort.
• Ensure adherence to Boar’s Head policies, procedures, and quality standards.
• Conduct daily inspections of guest rooms and public areas, ensuring cleanliness and safety standards.
• Train and monitor staff to BH, Forbes Travel Guide, and AAA Four Diamond standards.
• Monitor wages, payroll, and operating expenses to meet budget expectations.
• Oversee inventory, purchasing, distribution, and cost control of linens, cleaning supplies, uniforms, and equipment.
• Establish staffing and productivity standards to maintain efficiency.
• Coordinate with Engineering for work orders and maintenance.
• Promote a culture of accountability and guest service.

Conocimientos

Leadership

Staff training

Budgeting

Labor management

Interdepartmental communication

Bilingual English/Spanish

Educación

High School Diploma

Herramientas

Agylisis V1

Descripción del empleo

Description

The Director of Housekeeper is responsible for directing and coordinating all Housekeeping and Public Space operations to ensure an efficient, well-organized department that consistently delivers the highest standards of cleanliness, guest satisfaction, and operational excellence.

Description

The Director of Housekeeper is responsible for directing and coordinating all Housekeeping and Public Space operations to ensure an efficient, well-organized department that consistently delivers the highest standards of cleanliness, guest satisfaction, and operational excellence. This position oversees daily housekeeping operations, labor management, budgeting, inventory control, employee development, and quality assurance. The Director of Housekeeping ensures compliance with Boar’s Head policies and procedures, BH standards, Forbes Travel Guide standards, and AAA Four Diamond expectations. The ideal candidate is a hands-on leader with strong organizational and communication skills, a passion for hospitality, and the ability to motivate and develop a diverse team. Bilingual proficiency (English/Spanish) is strongly preferred to support effective communication, training, and team engagement.

Essential Job Duties Include

• Direct, supervise, and coordinate all Housekeeping and Public Space operations to maintain a clean, safe, and well-maintained resort.
• Ensure adherence to Boar’s Head policies, procedures, and quality standards.
• Conduct daily inspections of guest rooms and public areas, ensuring cleanliness, presentation, and safety standards are consistently met.
• Train and monitor employees on BH, Forbes Travel Guide, and AAA Four Diamond standards.
• Monitor and proactively manage departmental wages, payroll, and operating expenses to meet budget expectations.
• Oversee inventory, purchasing, distribution, and cost control of:
  • Linens and laundry supplies
  • Cleaning and guest supplies
  • Uniforms
  • Housekeeping equipment and machinery
• Establish staffing and productivity standards to maintain operational efficiency.
• Ensure the department operates within the approved budget.
• Maintain staffing guides and accurately monitor open job requisitions.
• Work closely with the Engineering Department to coordinate timely completion of guest room work orders and preventative maintenance.
• Follow up daily on outstanding maintenance issues and ensure completion of guest room and public space repairs.
• Maintain effective communication with Front Desk, Engineering, and other departments to ensure seamless resort operations.
• Perform all supervisory responsibilities necessary to effectively manage assigned personnel.
• Recruit, train, develop, and retain a qualified housekeeping team.
• Establish clear expectations and hold employees accountable for performance.
• Conduct regular department meetings to promote communication, teamwork, morale, productivity, and efficiency.
• Foster a positive, cooperative, and professional working environment.
• Identify opportunities for employee growth and develop team members for future advancement.
• Ensure all employees receive appropriate training and understand departmental expectations.
• Promote a culture of accountability, teamwork, and exceptional guest service.

Requirements

• High school diploma.
• At least 3 years of relevant housekeeping experience in a managerial and/or supervisory capacity, preferably in a Forbes Travel Guide Rated or a 4 Diamond luxury Hotel or Resort.
• Previous experience/knowledge of a Property Management System – Agylisis V1 preferred.
• Excellent communication skills, with an emphasis on training.
• Ability to conform to the highest standards of cleanliness.
• Ability to perform administrative tasks in a timely manner.