Lux Hotel HR Manager | Growth, Flex Scheduling & Benefits

The Inn at Little Washington; Washington; Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

On-the-job training

Employee education allowance

Advancement potential

Flexible schedules

Uniforms provided

Daily meals by chefs

Referral bonuses

Competitive pay

Job summary

The Inn at Little Washington seeks an experienced Human Resources Manager to support the Director of HR, leading payroll, benefits, employee relations, and compliance in a luxury hotel environment. You will partner with hotel leadership to ensure programs meet service standards, oversee recruitment and onboarding, and advise on staffing while handling sensitive matters with discretion.

We offer on-the-job training, advancement potential, flexible schedules, and competitive pay with comprehensive

Qualifications

• Bachelor’s degree in HR, business admin, hospitality management, or related field.
• Minimum 5 years of progressive HR experience.
• Experience with payroll, benefits, and employment laws.
• Fluent English and Spanish required.

Responsibilities

• Lead HR operations and payroll, benefits, and compliance.
• Advise senior leadership on HR policies and staffing.
• Oversee recruitment, onboarding, and retention programs.
• Ensure HR programs align with luxury hotel standards.
• Handle confidential employee matters with discretion.
• Prepare HR reports and analytics.

Skills

Fluent English

Fluent Spanish

Payroll knowledge

Benefits administration

Education

Bachelor’s degree in HR / related field

Job description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Competitive pay

www.theinnatlittlewashington.com

PositionSummary

TheHuman Resources Manager supports the Director of Human Resources in leading theday-to-day HR operations and partners with leaders, managers, and employees tobuild a respectful, inclusive, high-performing workplace.

Thisposition provides hands-on leadership and expertise inpayroll, benefitsadministration, employee relations, performance management, recruitment,compliance, employee engagement, and HR operations. The Human Resources Managerserves as a trusted advisor to management and employees and is expected toexercise sound judgment, discretion, and professionalism when handlingsensitive and confidential matters.

Thesuccessful candidate must have the leadership capability and business acumentoassume the responsibilities of the Director of Human Resources in theirabsence, including independently managing HR operations, advising seniorleadership, and making appropriate decisions on complex employee andorganizational matters.

Theposition requires a highly organized, detail-oriented, proactive professionalwho can successfully manage multiple priorities and complete assignments andprojectsindependently and with minimal supervision.

EssentialDuties and Responsibilities

HumanResources Leadership & Operations

• Support the Director of HumanResources in developing and executing the hotel’s HR strategy andinitiatives.
• Serve as the acting HR leader in theabsence of the Director of Human Resources.
• Partner with the General Manager,Executive Leadership Team, and department heads on HR and organizationalmatters.
• Provide guidance and coaching tomanagers regarding HR policies, procedures, and employment practices.
• Ensure HR programs and practicessupport the service standards and culture of a luxury hotel.
• Maintain a visible and approachableHR presence throughout the hotel.
• Handle sensitive and confidentialmatters with the highest degree of professionalism and discretion.
• Take ownership of assigned projectsand responsibilities and ensure timely completion without requiringconstant supervision.

Payroll& Compensation

• Oversee and review payroll processesto ensure accurate and timely payment of employees.
• Review wages, overtime, bonuses,incentives, deductions, PTO, benefits deductions, and otherpayroll-related transactions for accuracy.
• Partner with Finance to investigateand resolve payroll discrepancies.
• Ensure employee status changes, newhires, promotions, transfers, leaves, and terminations are accuratelyreflected in payroll.
• Assist with wage and hour complianceand ensure payroll practices are consistent with applicable laws andcompany policies.
• Respond to employee and managerinquiries regarding payroll and compensation matters.
• Maintain a high level of accuracy andattention to detail when reviewing payroll information.
• Manage and oversee the administrationof employee benefits, including medical, dental, vision, life insurance,disability, retirement, and other company-sponsored programs.
• Serve as a primary HR resource foremployee benefit questions and concerns.
• Coordinate benefits enrollment,qualifying life events, and annual open enrollment.
• Review benefit deductions andeligibility information to ensure accuracy.
• Partner with benefit providers,brokers, and third-party administrators to resolve employee issues.
• Ensure benefits information isaccurately communicated to employees.
• Monitor benefits administration forcompliance with applicable regulations and company policies.

EmployeeRelations

• Serve as a trusted resource foremployees and managers regarding workplace concerns and employee relationsmatters.
• Investigate complaints, grievances,conflicts, and allegations of policy violations.
• Provide guidance to managersregarding coaching, counseling, corrective action, and disciplinaryprocedures.
• Ensure employee relations matters arehandled consistently, fairly, objectively, and confidentially.
• Maintain appropriate documentationrelated to employee relations cases.
• Identify employee relations trendsand recommend proactive solutions to leadership.
• Promote a respectful, inclusive, andpositive workplace environment consistent with luxury hospitalitystandards.

PerformanceManagement

• Coordinate the hotel’s performancemanagement process.
• Coach managers on performanceexpectations, documentation, feedback, and corrective action.
• Monitor completion of performanceevaluations and performance improvement plans.
• Assist leadership in identifyingdevelopment opportunities and high-potential employees.
• Support succession planning andemployee career development initiatives.

Recruitment,Onboarding & Retention

• Partner with department leaders toidentify staffing needs and recruitment priorities.
• Support sourcing, interviewing,selection, and hiring activities.
• Ensure appropriate onboarding andorientation of new employees.
• Promote employee retention strategiesand identify opportunities to improve turnover.
• Support internal career developmentand promotional opportunities.
• Ensure recruitment and selectionpractices comply with company policies and applicable employment laws.

LeaveAdministration

• Oversee the administration anddocumentation of employee leaves of absence.
• Coordinate applicable FMLA,disability, workers’ compensation, and other leave programs.
• Partner with employees, managers,benefits providers, and Payroll to ensure appropriate handling ofleave-related matters.
• Monitor employee leaves and ensureappropriate documentation and follow-up.
• Ensure compliance with applicablefederal, state, and local employment laws and regulations.
• Maintain accurate and confidentialemployee records.
• Ensure required HR documentation,reports, postings, and records are maintained.
• Assist with internal and external HRaudits.
• Partner with the Director of HumanResources and legal counsel on employment matters when appropriate.
• Stay informed of changes inemployment legislation and recommend updates to policies and procedures.
• Support employee engagement,recognition, and retention initiatives.
• Help foster a workplace culture thatreflects the hotel’s commitment to exceptional guest and employeeexperiences.
• Supports the HR team coordinating employeerecognition programs and roll out HR communications.
• Maintain strong relationships withemployees at all levels of the organization.
• Promote teamwork, respect,accountability, and professionalism throughout the hotel.

HRReporting & Analytics

• Prepare and analyze HR reportsrelated to headcount, turnover, vacancies, payroll, benefits, absenteeism,employee relations, and other key HR metrics.
• Identify trends and providerecommendations to leadership.
• Assist the Director of HumanResources with budgeting, forecasting, and workforce planning.

RequiredQualifications

• Bachelor’s degree in Human Resources,Business Administration, Hospitality Management, or a related fieldpreferred.
• Minimum of5 years ofprogressive Human Resources experience, preferably within a luxury hotelor high-end hospitality environment.
• Strong knowledge of payroll, benefitsadministration, employee relations, performance management, and employmentpractices.
• Demonstrated experience handlingconfidential and sensitive employee matters.
• Strong understanding of federal,state, and local employment laws.
• Fluent in both English and Spanish,verbally and in writing.
• Demonstrated ability to independentlymanage assignments, projects, and initiatives withminimalsupervision.
• Exceptionalattention to detailand accuracy, particularly with payroll, benefits, employee records,reporting, and compliance documentation.
• Strong organizational andtime-management skills with the ability to manage multiple priorities anddeadlines.
• Demonstrated ability to exercisesound judgment and make independent decisions.
• Strong interpersonal, communication,coaching, and conflict-resolution skills.
• Professional presence and the abilityto interact effectively with employees at all organizational levels.

PreferredQualifications

• Previous experience in aluxuryhotel, resort, or high-end hospitality environment.
• HR certification such asSHRM-CP,SHRM-SCP, PHR, or SPHR.
• Experience with HRIS, payroll,timekeeping, and benefits administration systems.
• Experience conducting employeerelations investigations.
• Experience supporting or leading anHR department in the absence of an HR Director.
• Knowledge of hospitality-specificstaffing, scheduling, payroll, and employee relations practices.

Thisposition operates in a fast-paced luxury hotel environment and requiresfrequent interaction with employees, managers, department heads, and seniorleadership. The individual must be comfortable managing multiple priorities,responding to time-sensitive HR matters, and maintaining professionalism andconfidentiality in challenging situations.

Therole requires ahands-on, visible HR leadership presenceand theability to balance operational HR responsibilities with strategic support tohotel leadership. The ideal candidate hasopen availability and flexibility to work according to the needs of thebusiness.

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**