Lux Bellman: Welcome Guests, Upsell & Elevate Stays

Pyramid Global Hospitality; Jacksonville (FL); On-site; USD 8,900 - 13,000; Full time

Job summary

Pyramid Global Hospitality seeks a friendly Bellman for the West Grand Cayman Seven Mile Beach Resort & Spa to warmly greet guests, assist with luggage, and provide island information, creating a smooth arrival and departure experience.

Ideal candidates have 1–2 years in bellman/guest services, excellent English, strong customer service skills, and the physical stamina to lift up to 50 lbs. Growth within a renowned hospitality company awaits.

Qualifications

• Minimum of 1-2 years of experience in a similar bellman, door attendant, concierge, or guest services role in a hotel, resort, or high-end hospitality environment.
• Excellent verbal communication skills in English (speaking, reading, writing, and comprehension) – fluency is mandatory as the primary workplace language.
• Outgoing, friendly, and engaging personality with a genuine passion for delivering exceptional guest service.
• Proven physical ability to lift, carry, push, and pull heavy objects (luggage, golf bags, etc.) weighing up to 50 lbs repeatedly throughout shifts.
• Demonstrated aptitude for learning hotel products, services, and upselling techniques to enhance guest experience and revenue opportunities.

Responsibilities

• Open vehicle doors courteously and professionally at the main entrance; assist guests with unloading luggage, packages, and personal items in a safe and efficient manner.
• Extend a warm, sincere welcome and genuine appreciation to every guest, patron, and visitor with a friendly greeting, eye contact, and positive demeanor.
• Maintain in-depth knowledge of the hotel’s facilities, room types, amenities, dining options, events, promotions, and local Grand Cayman attractions; actively upsell appropriate services, upgrades, packages, and experiences to maximize revenue during every guest interaction.
• Ensure the bell desk, entrance area, porte-cochère, and surrounding public spaces remain spotless, organized, and presentable at all times through regular cleaning, tidying, and removal of debris.
• Present a polished, professional image always through excellent personal grooming, hygiene, and strict adherence to the prescribed uniform and appearance standards.
• Escort guests to the front desk, elevators, or their rooms when appropriate; provide orientation to hotel facilities and answer basic questions.
• Store and retrieve guest luggage securely in the designated bell storage area; tag and track items accurately. Assist with valet coordination, taxi requests, transportation arrangements, and other guest mobility needs.
• Respond promptly and courteously to guest requests, inquiries, or special needs encountered at the entrance. Collaborate with Front Office, Concierge, Valet, and other departments to ensure seamless arrivals, departures, and guest satisfaction.

Skills

Bellman experience

English fluency

Guest service

Upselling

Grand Cayman knowledge

Physical stamina

Job description

Pyramid Global Hospitality seeks a friendly Bellman for the West Grand Cayman Seven Mile Beach Resort & Spa to warmly greet guests, assist with luggage, and provide island information, creating a smooth arrival and departure experience.

Ideal candidates have 1–2 years in bellman/guest services, excellent English, strong customer service skills, and the physical stamina to lift up to 50 lbs. Growth within a renowned hospitality company awaits.