Lumber Building Materials Customer Service Representative

Kellogg Supply Company Inc; Kitty Hawk (NC); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Kellogg Supply Company Inc. in Kitty Hawk, NC is seeking an enthusiastic Inside Customer Service representative to join our team. This hourly/salary position focuses on delivering outstanding service, maintaining inventory, and processing sales on the POS.

You will answer customers on the floor, operate POS terminals, stock shelves, and support opening/closing procedures while building knowledge of building products and strengthening customer relationships.

Qualifications

• High school diploma or equivalent required.
• Experience with building products or sales preferred.
• Ability to lift up to 60 lbs and stand/move for prolonged periods.

Responsibilities

• Answer and direct customers on the sales floor.
• Operate POS terminals.
• Maintain inventory and stock handling.
• Assist in opening and closing procedures.
• Engage in product knowledge and sales techniques.
• All other job-related activities assigned by Supervisor.

Skills

Customer service

Computer literacy

Product knowledge

Interpersonal skills

Communication skills

Multi-tasking

Attention to detail

Math skills

POS systems

Education

High School Diploma

Tools

POS systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Kellogg is looking for an enthusiastic customer service representative to join our team!

Position Title: Inside Customer Service

Employee Classification: Hourly/Salary based on Experience

Supervised By: Store Management

Primary Responsibility:

Provides outstanding customer service. Maintain Inventory. Point of Sale.

Job Duties/Responsibilities:

• Answer and direct customers on the sales floor
• Operate POS terminals
• Put away stock
• Assist in daily store opening and closing procedures
• Actively engage in increasing knowledge of industry, products, customers and sales techniques
• All other job-related activities assigned by Supervisor

Experience/Skills:

• Outstanding customer service skills
• Computer literacy
• Knowledge of building products and how they are sold. Detailed knowledge of specific product area is a plus (i.e. windows, doors, decking, framing material)
• Strong interpersonal and customer relations skills
• Strong verbal and written communication skills
• Ability to multi-task and prioritize in a fast paced environment
• Strong attention to detail and follow-through
• Basic math and measurement skills
• Proficient with POS systems (building supply specific a plus)

Minimum Requirements:

• High School Diploma or equivalent
• Building products knowledge and/or sales experience
• Ability to handle stock weighing up to 60lbs.
• Ability to stand and be mobile for prolonged periods

Work Environment:

Kellogg Supply Company is an independently owned and operated building supply company. We strive to provide the best possible service for our customers, while maintaining a safe, rewarding, and fun work environment for our employees. This position will primarily consist of a lumber yard environment.