Luggage Room Attendant (Part-Time)

Hilton Worldwide, Inc.; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Hilton Worldwide is seeking dedicated team members for its hospitality services. Candidates will be part of a leading global company, focused on delivering exceptional guest experiences. Ideal candidates will demonstrate strong hospitality skills, teamwork, and a commitment to service excellence, contributing to the warm and welcoming environment that Hilton is known for.

Qualifications

• Demonstrated experience in hospitality and customer service.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team.

Responsibilities

• Answer department telephone and greet guests promptly.
• Track guest inquiries and dispatch security staff as necessary.
• Assist in managing team member key distribution.

Skills

Hospitality

Customer Focus

Adaptability

Dependability

Quality

Productivity

Job description

Answers department telephone, greeting/acknowledging guests promptly and courteously. Tracks guest inquiries, reports and requests (via manual log and/or automated property management system) and dispatches security staff to respond to guest calls. Manages team member key distribution (i.e. supply room keys, guest room keys, etc.). Assists in administration of safety programs/meetings.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!