Luggage Repair Technician: Hands-On Troubleshooter Pro

Rimowa GmbH; San Francisco (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

Rimowa GmbH in San Francisco is seeking a Client Care Technician to repair and troubleshoot luggage, inspect products, and estimate repair costs. You will work with hand and power tools to restore functionality and ensure quality in accordance with company standards.

The role requires a high school diploma and at least two years of manufacturing/technical experience, with an emphasis on mechanical skills and safety awareness.

Qualifications

• Two years’ experience in a manufacturing/technical environment with hands-on use of small hand tools.
• Completion of a High School diploma or equivalent education is required.
• Mechanical background using hand and power tools is a must.
• Experience in repairs of industry product (luggage) is preferred.
• Attention to detail and quality are essential, with ability to work independently.

Responsibilities

• Inspect used and returned products to determine repair requirements.
• Repair or replace defective parts using hand or power tools.
• Test and adjust repaired products for proper function per company standards.
• Estimate repair costs for labor and materials on used/returned products.
• Inspect new products for manufacturing defects or shipping damage and communicate findings.

Skills

Hand and power tool use

Attention to detail

Independent work

Lifting 25 lbs

Repair mindset

Education

High School diploma or equivalent

Tools

Small hand tools

Power tools

Job description

Rimowa GmbH in San Francisco is seeking a Client Care Technician to repair and troubleshoot luggage, inspect products, and estimate repair costs. You will work with hand and power tools to restore functionality and ensure quality in accordance with company standards.

The role requires a high school diploma and at least two years of manufacturing/technical experience, with an emphasis on mechanical skills and safety awareness.