LTSS Service Care Manager

Centene Management Company LLC; Iowa (LA); Hybrid; USD 37,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible remote/hybrid/field or office

Job summary

Centene is seeking a Care Management Coordinator to assist in developing and coordinating holistic long-term care service plans for members in Iowa. The role blends remote work with four in-person visits weekly, supporting families and caregivers to access services and benefits.

You will assess member needs, develop ongoing care plans, and collaborate with providers to ensure timely access to care while maintaining regulatory compliance and quality standards.

Qualifications

• Bachelor's degree and 2–4 years related experience; Iowa-specific: 2+ years with target populations or RN with 6+ years.
• Experience interviewing and assessing member needs; caseload management practices; eligibility for DHSS programs.
• Knowledge of Federal and State DHSS laws as they apply to programs.
• Ability to solve problems and locate community resources; collaborate with state agencies and providers.
• Good interpersonal skills; cultural competency and awareness of diversity.
• Knowledge of population needs and service delivery systems for case management.

Responsibilities

• Develop, assess, and coordinate holistic care management activities for quality outcomes.
• Educate members and caregivers on services, benefits, and plan options.
• Coordinate between member, family, and care providers to ensure access to services.
• Monitor care plans and outcomes, and adjust as needed.
• Provide education on procedures, instructions, referrals, and benefits.
• Assist in identifying providers and community resources for long-term care.

Skills

Interviewing & needs assessment

Caseload management

DHSS eligibility knowledge

Federal & State law knowledge

Problem solving

Caregiver collaboration

Cultural competency

Interpersonal skills

Education

Bachelor's degree + 2–4 years experience

RN with 6+ years experience (Iowa)

Job description

Position Purpose

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Key Details: Service Area Includes Carroll, Guthrie, Audubon and Cass Counties in Iowa. Hybrid Role, Remote with in person visits to members 4 days per week. Monday - Friday, 8AM to 5PM. Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner Performs other duties as assigned. Complies with all policies and standards.

Education / Experience

Requires a Bachelor's degree and 2 – 4 years of related experience. For Iowa Only: Bachelor's degree and 2+ years of experience with populations served; or RN with 6+ years of experience with population served.

• Experience interviewing and assessing member needs;


• Knowledge and experience regarding caseload management and casework practices;


• Knowledge regarding determining eligibility for DHSS programs;


• Knowledge regarding Federal and State law as it applies to DHSS programs;


• The ability to effectively solve problems and locate community resources;


• The ability to collaborate with caregivers, involved State agency representatives and providers;


• Good interpersonal skills;


• Ability to practice Cultural Competency with awareness and respect for diversity;


• and Knowledge of the needs and service delivery system for all populations in the case manager’s caseload. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

License / Certification

For Iowa Only: Bachelor's degree required and 2+ years of experience with populations served OR RN with 6+ years of experience with population served.

Pay Range

$27.02 - $48.55 per hour

Company Overview

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

• competitive pay


• health insurance


• 401K and stock purchase plans


• tuition reimbursement


• paid time off plus holidays


• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity Employer

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.