LTSS Service Care Coordinator

Centene Corporation; Iowa (LA); On-site; USD 65,732,000 - 111,149,000; Full time

Job summary

Centene Corporation is seeking a remote Care Management support professional to assist in developing and coordinating holistic care plans for long-term care members. You will educate members and families on available services and benefits, coordinate with providers, and monitor plan outcomes.

Requires a Bachelor's degree and 1+ years of related experience. Effective communication and resource coordination are essential to help improve health outcomes and patient satisfaction across diverse

Qualifications

• Requires a Bachelor's degree and 1 year of related experience.
• Or equivalent experience through applicable knowledge and duties.

Responsibilities

• Evaluates member needs, resources, and recommends the care plan.
• Assists in developing long-term care plans and identifies providers or resources.
• Coordinates between member/family caregivers and care provider team for service access.
• Provides resource support to members and families for employment, housing, and other needs.
• Monitors care plans, status, and outcomes; offers recommendations as needed.
• Interacts with long-term care providers to meet member needs.
• Collects and maintains member information to ensure regulatory compliance.
• May conduct on-site visits to assess needs and coordinate resources.
• Educates members and families on procedures, options, and benefits.
• Provides leadership with feedback to improve quality and cost-effective care.
• Performs other duties as assigned and adheres to policies and standards.
• Complies with all policies and standards.

Education

Bachelor's degree

Job description

Position Purpose

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Key Details

Remote, Monday - Friday 8AM to 5PM CST. Bachelor's degree required and 1+ years of experience with populations served required.

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
• May perform on-site visits to assess member’s needs and collaborates with providers or resources, as appropriate
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience

Requires a Bachelor's degree and 1 year of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

For Iowa Plan Only: Bachelor's degree required and 1+ years of experience with populations served, or RN with 6+ years of experience with population served.

Pay Range: $22.94 - $38.79 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day.

You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act