Supervisor, Care Management - LTSS

Centene Management Company LLC; Iowa (LA); Hybrid; USD 75,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible approach to work: remote,hyb,

Remote/field/office options

Job summary

Centene is seeking a remote care coordination supervisor to oversee the long-term care management team. The role involves maintaining a small local caseload across a southwest and south-central Iowa region, with regular travel for in-person member visits, assessments, and coordination activities.

Requires a Bachelor's degree and 4+ years of related experience; Iowa-specific requirements include RN with 6+ years or equivalent experience with populations served.

Qualifications

• Requires a Bachelor's degree and 4+ years of related experience.
• For Iowa Plan: Bachelor's + 4+ years or RN with 6+ years of experience with populations served.
• Equivalent experience reflective of the level of this position.

Responsibilities

• Supervises the care coordination team delivering long-term care management.
• Manages day-to-day escalations and care management issues with members/providers.
• Assigns caseloads and work based on state requirements and staff experience.
• Provides coaching to junior team members and guidance on complex cases.
• Conducts onboarding, hiring, and training of team members.
• Ensures compliance with federal/state regulations and contractual agreements.
• Supports change initiatives and maintains strong member/provider communication.

Education

Bachelor's degree

4+ years experience

RN with 6+ years experience

Job description

Position Purpose

Supervises the care coordination team that serves long-term care members to promote quality and efficacy of care management delivery. Supervises day-to-day escalations and care management issues related to members or providers. Key Details: This is a remote position; however, the associate will maintain a small member caseload within an assigned southwest and south-central Iowa territory. Regular travel throughout the service area is required to conduct in-person member visits, assessments, and care coordination activities. Monitors and reviews long-term care management required documentation to maintain and ensure compliance with federal and state regulations and contractual agreements Assigns caseloads and work assignments to long-term care management team based on state requirements, care management staff experience, and member needs Works with long-term care senior management on escalated and complex care cases, and provides guidance to junior team members to address member concerns Educates and provides resources for long-term care management team on key initiatives and member outreach to facilitate on-going communication between care management team, members, and providers Evaluates long-term care management team performance and provides feedback regarding performance, goals, and career milestones Provides coaching and guidance to long-term care management team to improve member and provider experience and facilitate delivery of high-quality care Assists with onboarding, hiring, and training long-term care management team members Leads and champions change within scope of responsibility Performs other duties as assigned. Complies with all policies and standards.

Education & Experience

Requires a Bachelor's degree and 4+ years of related experience. For Iowa Only: Bachelors degree required and 4+ years experience with populations served; or RN with 6+ years of experience with population served. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

License & Certification

For Iowa Plan Only: Bachelor's degree required and 4+ years of experience with populations served, or RN with 6+ years of experience with population served required

Pay Range

$75,300.00 - $135,400.00 per year

About Centene

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.