LTSS Care Manager Hybrid Patient Advocate

HMSA; Honolulu (HI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

HMSA in Honolulu seeks a Care Coordinator to conduct comprehensive assessments, develop actionable care plans, and coordinate multidisciplinary teams to ensure timely access to medical and behavioral health services. The role emphasizes strong documentation, communication, and advocacy to improve member outcomes.

The position requires a Hawaii license and demonstrated ability to work across complex care needs, with in-person engagements and collaboration with internal and external stakeholders.

Qualifications

• Thorough ability to assess care needs across physical, psychosocial, and health literacy domains.
• Ability to analyze data to inform transition/treatment plans and reduce gaps in care.

Responsibilities

• Assessments, planning, and creation of actionable care plans.
• Facilitate communication with interdisciplinary teams and family members.
• Coordinate multi-disciplinary care teams to ensure timely access to medical and behavioral health services.
• Engage in quality improvement initiatives and mentor colleagues.
• Advocate for members and maintain thorough documentation of care activities.

Skills

Care coordination

Communication

Documentation

Analytical thinking

Interpersonal skills

Organizational skills

Adaptability

Education

Healthcare Professional license in Hawaii

Tools

EPIC

HHIE

Microsoft Office (Word/Outlook/PowerPoint)

Job description

HMSA in Honolulu seeks a Care Coordinator to conduct comprehensive assessments, develop actionable care plans, and coordinate multidisciplinary teams to ensure timely access to medical and behavioral health services. The role emphasizes strong documentation, communication, and advocacy to improve member outcomes.

The position requires a Hawaii license and demonstrated ability to work across complex care needs, with in-person engagements and collaboration with internal and external stakeholders.