LTL Customer Service Specialist: Global Logistics Expert

Shipco Transport Inc.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

401(k) with matching

Job summary

Shipco Transport Inc. seeks an LTL Customer Service representative at the ATL branch in College Park, GA. The role supports timely order handling, rate inquiries, and carrier communications across time zones.

The candidate should be proactive, reliable, and able to work in a fast-paced environment with a focus on accuracy and teamwork. This is a full-time, on-site position offering benefits and growth opportunities.

Qualifications

• Knowledgeable in all aspects of export customer service and/or operations.
• Strong data entry skills required.
• Excellent verbal and written communication skills, excellent organizational skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
• Relies on instructions and pre-established guidelines.
• Resourceful and possesses out-of-the-box thinking.

Responsibilities

• Handle customer service emails, rate emails, and answer/make phone calls.
• Validate and process new orders received in TMS within 10 minutes.
• Monitor dispatched orders and communicate with customers about pickups and delivery issues.
• Review Daily Domestic Report for shipment status and notify customers accordingly.
• Maintain all communication via email alias.
• Always maintain professionalism with both team and customers.
• Communicate with LTL carriers’ terminals and dedicated CSD teams for any pickup and/or delivery issues.
• Ensure all shipments are billed correctly.
• Assist with or handle OS&D and coordinate to file claims following the SOP provided by manager/supervisor.
• Ensure you’re on time and ready to work for the hours you’re assigned.
• Other duties as the department develops.

Skills

Export customer service

Data entry

Verbal and written communication

Detail oriented

Team player

Job description

Shipco Transport Inc. seeks an LTL Customer Service representative at the ATL branch in College Park, GA. The role supports timely order handling, rate inquiries, and carrier communications across time zones.

The candidate should be proactive, reliable, and able to work in a fast-paced environment with a focus on accuracy and teamwork. This is a full-time, on-site position offering benefits and growth opportunities.