LTD Claims Case Manager

Guardian Life; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Guardian Life in the United States is seeking a LTD Claims Case Manager 1 to join a collaborative disability claims team. You will make accurate decisions on assigned claims while delivering superior customer service to internal and external customers.

You will analyze evidence, partner with colleagues and specialists, determine integrated income, and ensure plan provisions are met throughout the life of each claim, with opportunities for growth and cross-training.

Qualifications

• Four-year college degree preferred, or equivalent work/education experience.
• Excellent written and verbal communication skills.
• Ability to exercise judgement and sound decision making.
• Excellent time management and organizational skills.
• Self-motivated and able to work independently.
• Ability to analyze evidence and discrepancies.

Responsibilities

• Utilize problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers.
• Partner with coworkers to broaden and enhance their knowledge of complex claim handling.
• The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives).
• Determine integrated income to ensure appropriate financial risk and accurate payments.
• Ensure all plan provisions are met through the duration of the claim.
• Consult with legal, investigative resources, and financial specialists.
• A selected incumbent may be assigned to the Stable and Mature block as well.

Skills

Problem solving

Analytical thinking

Written communication

Verbal communication

Customer service

Team collaboration

Time management

Decision making

Independent work

Discrepancy analysis

Education

Four-year college degree

Job description

## LTD Claims Case ManagerApply: Fully Remote: Bethlehem: Full time: Posted Yesterday: R000110241### **Position Summary***Do you want to be part of a collaborative Long Term Disability Claims Team? Are you a problem solver who enjoys working in a past paced environment, wants to help people during difficult times, and has a passion to learn and grow? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a LTD Claims Case Manager 1 role responsible for making accurate decisions on assigned claims.*### **You are*** Utilize problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers* Partner with coworkers to broaden and enhance their knowledge of complex claim handling. The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives)* Determine integrated income to ensure appropriate financial risk and accurate payments are made* Ensure all plan provisions are met through the duration of the claim* Consult with legal, investigative resources, and financial specialists* A selected incumbent may be assigned to the Stable and Mature block as well### **You have*** Four-year college degree preferred, or equivalent work/education experience* Excellent written and verbal communication skills* Ability to exercise judgement and sound decision making* Excellent time management and organizational skills* Self-motivated and able to work independently* Ability to analyze evidence and discrepancies### **Reporting Relationships**As our LTD Claims Case Manager 1, you will report to our Team Leader, LTD Claims, who reports to our Sr. Manager, LTD Claims.### **Location**The primary location for this position is located in Bethlehem PA, Holmdel NJ or remote.### **Travel**### <5% Travel is required for this position.**Salary Range:**$41,880.00 - $62,820.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. **Our Promise** At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. **Inspire Well-Being** As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. *Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.* **Equal Employment Opportunity** Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. **Accommodations** Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. **Visa Sponsorship** Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future. **Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment** As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools\") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail], at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.