LTC Help Desk Technician

Auburn Pharmacy Inc; Olathe (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Auburn Pharmacy Inc in Olathe, KS is seeking an entry-level LTC Help Desk Technician I to join our IT team. You’ll be the first point of contact for staff, helping with desktops, laptops, printers, and mobile devices while learning from senior IT staff.

You’ll handle tickets, assist with password resets and Microsoft 365 access, and grow your technical skills over time in a supportive environment. On-site work with opportunities to advance.

Qualifications

• Entry-level role suitable for those starting in IT.
• Ability to diagnose basic hardware and software issues.
• Strong customer service and communication skills.

Responsibilities

• Respond to IT support requests via phone, email, our ticketing system, and in person.
• Diagnose and resolve common hardware, software, and peripheral issues.
• Help install, configure, and maintain desktop computers, laptops, printers, and other end-user devices.
• Assist users with password resets, account access, and Microsoft 365 applications.
• Create, update, and close support tickets, and document troubleshooting steps.
• Escalate trickier issues to senior IT staff or vendors and learn from resolutions.
• Set up workstations for new employees, including imaging and equipment deployment.
• Support routine maintenance, software installations, and system updates.
• Track inventory of IT equipment and accessories.
• Follow security policies to protect data.

Skills

Customer service

Problem solving

Curiosity to learn

Reliability

Communication

Tools

Ticketing system

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

LTC Help Desk Technician

Full Time Professional Olathe, KS, US

3 days ago Requisition ID: 1840

About the Role

Are you someone who loves figuring out why the Wi-Fi is acting up, enjoys being the “tech-savvy friend,” and gets a kick out of solving problems? We're looking for a Help Desk Technician I to join our IT team - someone with a genuine curiosity about technology and a willingness to learn, grow, and take on new challenges.

This is an entry-level role, and we mean it. You don't need to walk through the door already knowing everything on this page. What matters most is that you have a baseline comfort with computers and technology, a great attitude toward helping people, and a real desire to build your IT skills over time. We'll help you grow into the rest.

As the first point of contact for employees experiencing technical issues, you'll provide friendly, patient support for computer hardware, software, mobile devices, printers, and other everyday technology. Along the way, you'll be mentored by senior IT staff, exposed to real systems and tools, and given room to grow your career in tech.

What You'll Be Doing (and Learning)

• Responding to IT support requests via phone, email, our ticketing system, and in person
• Learning to diagnose and resolve common hardware, software, and peripheral issues
• Helping install, configure, and maintain desktop computers, laptops, printers, and other end-user devices
• Assisting users with password resets, account access, and Microsoft 365 applications
• Creating, updating, and closing support tickets, and documenting your troubleshooting steps
• Escalating trickier issues to senior IT staff or vendors - and learning from how they're resolved
• Helping set up workstations for new employees, including computer imaging and equipment deployment
• Supporting routine maintenance, software installations, and system updates
• Helping track inventory of IT equipment and accessories
• Following company security policies and best practices to help protect our data
• Contributing to technical documentation and end-user training as you gain experience
• Occasionally participating in on-call or after-hours support as part of the team rotation

What We’re Looking For

• A baseline comfort with computers, common software, and everyday technology
• Curiosity and a genuine interest in learning how technology works
• Strong customer service instincts - patience, empathy, and clear communication
• A problem-solving mindset and willingness to dig into an issue until it’s resolved
• Reliability, accountability, and a collaborative attitude
• Openness to feedback and coaching, and motivation to grow your technical skill set

No specific certifications or prior help desk experience required - if you've ever been the go-to person for fixing a family member's computer, or you're excited to start a career in IT, we want to hear from you.