Central Intake Representative- Daytime

Freedom Behavioral

Bossier City (LA)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

401(k) with 2% match

Dental insurance

Health insurance

Paid time off

Job summary

Freedom Behavioral in Bossier City, LA is seeking a Central Intake Representative to manage the psychiatric intake admission process. You will be responsible for collecting and presenting data, verifying insurance eligibility, and ensuring timely communication with referring agencies.

The ideal candidate should have strong communication and organizational skills, and a background in medical terminology. This is a full-time role requiring shifts from 10 am to 6 pm, along with various benefits including health and dental insurance.

Qualifications

Minimum one year in intake or admission department or a related environment.
Clinical license recommended; LPN and RN preferred.
Ability to follow written and verbal instructions.

Responsibilities

Perform tasks related to centralized psychiatric intake admission.
Verify insurance eligibility and manage referrals.
Communicate admission approval to departments in a timely manner.

Skills

Effective verbal communication

Organizational skills

Analytical problem-solving

Basic understanding of medical diagnoses

Education

State-accredited program completion

Tools

PC computers

Communication software

Job description

Central Intake Representative – Where Patient Care Begins

The Central Intake Representative (CIR) performs all tasks related to the organization’s centralized psychiatric intake admission process for inpatient and outpatient visits, including insurance eligibility verifications when applicable. The CIR enhances referral source and patient satisfaction by providing a prompt, accurate centralized process for handling referrals for the organization’s psychiatric programs. The CIR ensures urgency and timely communication throughout the referral process until the individual hospital admission is approved or denied. The CIR drives data collection and provides presentations through defined processes and technology to the approved provider of the facility for admission consideration. The CIR assists in the initial registration and input of facilities E.H.R., discloses any patient concerns, and operates within the response timeline to promote shortened patient approval/denial wait times.

The CIR manages and leads defined processes per shift daily, has extensive knowledge of insurance eligibility and verification, and possesses immaculate organizational and time‑management skills. The CIR collects data and presentations accurately and provides summaries of the medical aspects of referrals criteria for services. The CIR secures pertinent clinical and psychosocial information from referring agencies/facilities, expediting admission presentations to the on‑call psychiatrist, who determines admission status and level of care for each referral. The CIR provides clinical presentations to the on‑call psychiatrist for each program as determined by the physician coverage schedule and communicates admission approval to hospital leaders/departments/units in a timely manner. The Central Intake Representative reports directly to the Central Intake Coordinator.

Working Conditions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. The employee may occasionally be exposed to fumes or airborne particles. The noise level may be moderate to high. The environment may include cleaning chemicals, dust, mist, and steam generated in housekeeping tasks. This is a smoke‑free workplace. The employee must provide documentation of a tuberculosis test during new‑hire orientation and annually thereafter. The employee typically sits for four or more hours per day, performs repetitive tasks/motions, and listens to alarms, telephone, and normal speaking voice. Stress is a identified job hazard due to frequent interruptions and rapid response requirements in psychiatric patient care.

Preferred Knowledge, Skills, And/or Experience Required

Education: State‑accredited program completion
License: Clinical license recommended; LPN and RN preferred
Experience: Minimum one year in intake or admission department, or experience in a related environment

Additional Requirements

Proficient knowledge of PC computers and communication software utilization
Effective verbal communication skills
Effective organizational skills
Basic understanding of medical and psychiatric diagnoses and conditions
Effective interpersonal skills
Analytical problem‑solving skills
Ability to read and comprehend written instructions; ability to follow verbal instructions
Basic understanding of ICD‑10 and CPT coding methodology

Pay Range

Based on experience.

Work Shifts

8‑hour shift Monday‑Friday, 10 am‑6 pm.

Job Type

Full‑time, day shift.

Benefits