Central Intake Representative- Day Shift

Freedom Behavioral

Bossier City (LA)

On-site

USD 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

401(k) 2% match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Freedom Behavioral in Bossier City, LA is seeking a Central Intake Representative to handle the psychiatric intake admission process for patients. You will enhance patient satisfaction through prompt communication and data management, ensuring a smooth referral process.

The ideal candidate will have a state-accredited program completion, effective communication skills, and at least 1 year of relevant experience. The position offers a full-time schedule with 12-hour shifts and comprehensive benefits including health and dental insurance.

Qualifications

Minimum 1 year in Intake or Admission Department or experience in related environment.
Basic understanding of medical and psychiatric diagnoses and conditions.
Ability to read and comprehend written instructions.

Responsibilities

Perform all tasks related to the intake admission process.
Ensure urgency and timely communication throughout referrals.
Secure pertinent clinical and psychosocial information from agencies.

Skills

Effective verbal communication skills

Effective organizational skills

Analytical problem solving skills

Proficient knowledge of PC computers

Education

State accredited program completion

Clinical License Recommended

Tools

Communication software

Job description

Central Intake Representative – Where Patient Care Begins

The role of the Central Intake Representative (CIR) is to perform all tasks related to the organization’s centralized psychiatric intake admission process of inpatient and outpatient visits, including insurance eligibility verifications when applicable. This role is designed to enhance referral source and patient satisfaction by providing a prompt and accurate centralized process for the handling of referrals for the organization’s psychiatric programs. The CIR ensures urgency and timely communication throughout the referral until the individual hospital admission approval and or denial. The CIR drives data collection and provides presentations through defined process and technology to the approved provider of facility for admit consideration. The CIR assists in the initial registration and input of facilities E‑HR, discloses any patient concerns, and operates inside the response timeline to promote shortened patient approval/denial wait times for consideration of services. The CIR must have the ability to manage and lead defined processes per shift daily and have extensive knowledge of insurance eligibility and verification to provide support and assistance in needed situations. Immaculate organizational and time‑management skills, multi‑tasking must be maintained to ensure accurately collect data and presentations and knowledge and summary of medical aspect of referrals criteria for services is adhered to. The CIR secures pertinent clinical and psychosocial information from the referring agencies/facilities which are utilized to expedite admission presentations to the on‑call Psychiatrist so he/she may determine the admission status and appropriate level of care for each referral. The CIR assures timely patient‑specific presentation and communicates to hospital leaders/departments/units prior for final admission approval. The CIR provides clinical presentations to the psychiatrist on call for each program as determined by the physician coverage programs schedule. The Central Intake Representative reports directly to the Central Intake Coordinator.

Location: 3800 Viking Dr., Bossier City, LA 71111

Job Type: Full‑time

Working Conditions

Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee may occasionally be exposed to fumes or airborne particles. The noise level in the work environment may be moderate to high. The work environment may include chemicals used for cleaning, and have dust, mist, and spray generated in housekeeping tasks. This is a smoke‑free workplace.

The employee must provide documentation of a tuberculosis test during new‑hire orientation and annually thereafter. Additional work environment characteristics include sitting four or more hours per day, performing repetitive tasks/motion, and hearing alarms, telephone, and normal speaking voice. Stress is identified as a job hazard resulting from a hectic environment with frequent interruptions. The environment alone presents a certain amount of risk servicing psychiatric patients in acute and crisis needs.

Preferred Knowledge, Skills, And/Or Experience Required

Education: State accredited program completion
License: Clinical License Recommended, LPN and RN Preferred
Experience: Minimum 1 year in Intake or Admission Department or experience in related environment

Additional Requirements

Proficient knowledge of PC computers and communication software utilization
Effective verbal communication skills
Effective organizational skills
Basic understanding of medical and psychiatric diagnoses and conditions
Effective interpersonal skills
Analytical problem solving skills
Ability to read and comprehend written instructions; ability to follow verbal instructions
Basic understanding of ICD‑10 and CPT coding methodology

Work Shifts

12‑hour shifts / 3‑2 split rotation every other weekend off. AM – 6:00a‑6:00p

Needs

Day shift

Benefits