LPN - Phone Triage Nights and Weekends

Circle of Life Hospice; Springdale (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Circle of Life Hospice in Springdale, AR seeks a Triage LPN to triage patient calls, assess needs, and dispatch nursing staff to coordinate care. The role requires compassionate customer service and strong clinical judgment across multiple computer programs.

You will maintain regulatory compliance, document thoroughly, and support patients and families with sensitivity in after-hours and weekends. Experience in hospice, home health, or acute care is preferred.

Qualifications

• Current unrestricted AR/OK LPN license.
• BLS certification required.
• Ability to triage calls and provide compassionate customer service over the phone and in person.

Responsibilities

• Triage patient calls and assess needs.
• Dispatch nursing staff and coordinate care delivery.
• Maintain regulatory compliance and ethical judgement in duties.
• Document accurately in charting systems and ensure data integrity.

Skills

LPN license

BLS certification

Compassionate customer service

Strong assessment skills

Excellent communication

Electronic Health Records

Tools

Electronic Medical Records

Job description

Onsite in Springdale, Arkansas, Various shifts after hours and weekends available.

General Description: The Triage LPN is an integral part of the hospice interdisciplinary care team. This position triages patient calls, assesses needs, dispatches nursing staff, and facilitates multiple aspects of patient care needs. This position must be able to demonstrate compassion and exceptional customer service over the phone and with visitors. This position will use multiple computer, cloud, and software programs. Must maintain regulatory compliance and ethical judgement while performing duties.

Requirements: Current unrestricted AR/OK LPN license, BLS certification, strong assessment skills with critical thinking and high level of problem solving within a healthcare facility. Strong documentation and communication with the ability to stay calm and cope with human suffering/emergencies. Prefer hospice experience, home health, or acute care nursing experience with computer charting experience.