LPN Intake & Scheduling Coordinator

At Home Healthcare of Middle Tennessee; Bowling Green (KY); On-site; USD 30,000 - 41,000; Full time

Job summary

At Home Care of Kentucky is seeking an Intake/Scheduling Coordinator to serve as the first point of contact for potential clients and coordinate caregiver and nursing schedules to ensure compassionate, in-home care.

The role requires a Kentucky LPN license and involves handling inquiries, onboarding, scheduling, data entry, and collaborating with internal teams to ensure seamless client service and compliance with HIPAA and company policies.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong organizational and time management skills are essential.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn new software and systems quickly.

Responsibilities

• Receive and respond to all incoming client inquiries (phone, email, and web forms) in a timely and professional manner.
• Conduct initial client consultations to understand needs, goals, and eligibility for services.
• Gather and accurately document all required client information, ensuring completeness and confidentiality.
• Enter client data into the company database and maintain updated records.
• Explain the company’s services, policies, and procedures clearly to potential clients.
• Schedule intake appointments and manage the intake calendar.
• Collaborate with internal teams to ensure seamless transition of client information.
• Follow up with clients to gather missing information or answer questions.
• Maintain organized client files, both physical and electronic, with HIPAA compliance.
• Identify and escalate any potential client issues to the appropriate team.
• Contribute to ongoing improvement of intake processes and procedures.

Skills

Excellent communication

Organizational skills

Time management

Multitasking

Team collaboration

Education

LPN licensure

Tools

Microsoft Office Suite

Scheduling software

Job description

At Home Care of Kentucky is seeking an Intake/Scheduling Coordinator to serve as the first point of contact for potential clients and coordinate caregiver and nursing schedules to ensure compassionate, in-home care.

The role requires a Kentucky LPN license and involves handling inquiries, onboarding, scheduling, data entry, and collaborating with internal teams to ensure seamless client service and compliance with HIPAA and company policies.