Intake/Scheduling Coordinator *LPN Required

Athomehealthtn; Bowling Green (KY); On-site; USD 30,000 - 41,000; Full time

Job summary

At Home Care of Kentucky is seeking an Intake/Scheduling Coordinator (LPN preferred) to be the first point of contact for new clients and to coordinate caregiver and nursing schedules for in-home care.

The role involves gathering client information, performing initial consultations, maintaining confidential records, and ensuring a smooth onboarding process in a home care setting.

Qualifications

• LPN licensure is required.
• At least 1 year of experience in customer service or administrative work and/or in home care.
• Experience with data entry and record keeping.
• Experience with scheduling and appointment setting.

Responsibilities

• Serve as primary contact for new clients and coordinate intake.
• Schedule intake appointments and manage the intake calendar.
• Enter and maintain client data accurately in the database.
• Explain services, policies and procedures to potential clients clearly.

Skills

Communication

Organization

Multitasking

Scheduling

Education

LPN licensure

Tools

Microsoft Office

Job description

# Intake/Scheduling Coordinator \\*LPN RequiredHot Job## Description**- Intake/Scheduling Coordinator**Valid Kentucky LPN license required. Pay: $22-$30/HourIn this dual role, you will be the first point of contact for new clients and a key player in coordinating caregiver and nursing schedules to ensure seamless, compassionate care in the home environment.Job Purpose:- The Intake/Scheduling Coordinator plays a crucial role in the initial stages of client interaction at At Home Care of Kentucky. This position is responsible for gathering and processing all necessary information from potential clients, ensuring a smooth and efficient onboarding experience. The Intake Coordinator acts as the primary point of contact for new clients, guiding them through the intake process and setting the foundation for a positive and productive client relationship.Key Responsibilities:- Receive and respond to all incoming client inquiries (phone, email, and web forms) in a timely and professional manner.- Conduct initial client consultations to understand their needs, goals, and eligibility for services.- Gather and accurately document all required client information, ensuring completeness and confidentiality.- Accurately enter client data into the company's database and maintain updated records.- Explain the company's services, policies, and procedures to potential clients clearly and concisely.- Schedule intake appointments and manage the intake calendar efficiently.- Collaborate with internal teams to ensure a seamless transition of client information and facilitate the onboarding process.- Follow up with clients as needed to gather missing information or answer any questions.- Maintain organized and easily accessible client files, both physical and electronic.- Identify and escalate any potential client issues or concerns to the appropriate team members.- Contribute to the continuous improvement of intake processes and procedures.- Stay informed about industry best practices and regulations related to client intake.- Perform other related duties as assigned.Scheduling Responsibilities:* Assists with maintaining a complete and accurate visit schedule, tracking staff and availability, cancellations, late arrivals and/or early departures from assigned shifts, fully utilizing assigned scheduling software.* Monitors electronic clock-ins and clock-outs for field staff, addresses missed clocks, and troubleshoots as needed.* Finds replacements for staff that call in sick or are unable to work as needed.* Verifies all weekend shifts on Friday to assure that all needs for the weekend are addressed as needed.* Recruits and assists in the hiring process and orientation process when warranted.* Assists in coaching employees as needed.* When on-call, uses every effort to find staff when there is a need, keeps a log of events including employee availability, employee issues, problems with staff or client concerns as needed.* Understands and resolves concerns from clients in a positive and professional manner.* Maintains good communication with all personnel, supervisory staff, and all departments.* Assists with ensuring staff continuing education is completed, as needed.* Assists the Billing Department with verification and timely submission of information necessary to bill.* Reports all Critical Incidents, injuries, leave requests, or any other unusual situations to the appropriate contact personnel immediately and assists if requested.* Understands and assures adherence to all organizational and external policies, procedures, and processes (administrative, personnel, etc.). Seeks guidance and further clarification of organizational policies, procedures, and processes when uncertainty/confusion arises.* Always maintains a professional appearance. Follows dress code policy requirements.* Maintains confidentiality of information related to business practices, business activities and personnel, including such information also covered under HIPAA regulations.* May assist with admissions, field staff supervisory visits, and field staff training.## QualificationsRequired Education:- LPN licensurePreferred Experience:- 1 year of experience in a customer service or administrative role and/or in home care.- Experience with data entry and record keeping.- Experience with scheduling and appointment setting.Required Skills and Abilities:- Excellent communication and interpersonal skills.- Strong organizational and time management skills.- Ability to multitask and prioritize tasks effectively.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).- Ability to work independently and as part of a team.- Ability to maintain confidentiality and handle sensitive information.- Ability to learn new software and systems quickly.