LPN - Client Relationship Specialist - In Office

Hcr Home Care; City of Rochester (NY); On-site; USD 29,000 - 39,000; Full time

Job summary

HCR Home Care in Rochester, NY is seeking a Licensed Practical Nurse to serve as a Client Relationship Specialist in-office. The role focuses on developing and maintaining client relations and handling intake of direct patient referrals.

The position requires NYS licensure and a minimum of four years of clinical experience, with strong customer service, communication, and computer skills. The office-based role supports care coordination and administrative duties.

Qualifications

• Graduate of an accredited practical nursing program and licensed to practice in NYS.
• Minimum of 4 years of experience in a clinical setting.
• Exceptional customer services and communication skills required. Must be highly proficient with a computer and be detail oriented in a fast-paced environment.

Responsibilities

• Cultivate relationships with physicians and hospitals to facilitate the best Home Care solutions for patients.
• Monitor RightFax folders, label faxes and attach documents to patient records in HCHB.
• Monitor Intake Team email and provide phone support; triage calls to Intake staff.
• Produce timely and accurate data entry and enter orthopedic prescreens into HCHB.
• Provide excellent customer service to internal and external customers; participate in department meetings.

Skills

LPN

Customer service

Communication skills

Computer proficiency

Detail oriented

Education

Practical nursing license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

LPN - Client Relationship Specialist - In Office

Care Coordination - Corporate Full Time Clerical Rochester, NY, US

Salary Range: $21.00 To $28.00 Hourly

Role and Responsibilities

The Client Relationship Specialist is a LPN who is responsible for developing and maintaining client relations and intake of direct patient referrals made to HCR .

Essential Functions

• Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
• Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
• Monitor Intake Team email.
• Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
• Provide phone support to the department and triage of calls to Intake staff.
• Provide excellent customer service to internal and external customers.
• Participate in department and agency meetings.
• Other duties as assigned .

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• Graduate of an accredited practical nursing program and licensed to practice in NYS.

Qualifications and Requirements

• Minimum of 4 years of experience in a clinical setting.
• Exceptional customer services and communication skills required . Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment .

The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist. While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran

Role and Responsibilities

The Client Relationship Specialist is a LPN who is responsible for developing and maintaining client relations and intake of direct patient referrals made to HCR .

Essential Functions

• Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
• Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
• Monitor Intake Team email.
• Produce timely, accurate data entry.
• Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
• Provide phone support to the department and triage of calls to Intake staff.
• Provide excellent customer service to internal and external customers.
• Participate in department and agency meetings.
• Other duties as assigned .

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• Graduate of an accredited practical nursing program and licensed to practice in NYS.

Qualifications and Requirements

• Minimum of 4 years of experience in a clinical setting.
• Exceptional customer services and communication skills required . Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment .

Work Environment

The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist. While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran

Mon-Fri with occasional holiday rotation 40