LPN Team Case Assistant - Home Care (Full-Time, Days)

315 Genesee Region Home Care Association Inc; United States; On-site; USD 34,000 - 43,000; Full time

Job summary

315 Genesee Region Home Care Association Inc is seeking an LPN-level professional to coordinate patient services under the direction of the team manager/designee in Rochester. The role prioritizes daily patient schedules, arranges aide, therapy, social work and interpreter services, and ensures timely referrals are assigned.

You will support field staff, monitor emails and calls, and update the EMR while maintaining strong team communication and delivering excellent customer service in a busy

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Proficient use of Microsoft Office.

Responsibilities

• Validates supplemental orders and processes per policy.
• Assists in other duties deemed appropriate to the LPN scope of practice.
• Manages multiple phone calls with timely follow-up to meet callers’ needs.
• Provides field staff assistance and resources for day-to-day issues under team manager guidance.
• Checks email promptly and follows up to attend sender’s needs.
• Collects, organizes and reviews information for reporting and initiates follow-up.
• Updates the EMR per agency standards.
• Performs transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties including phones, documentation, filing, mailing, and supplies.

Skills

Interpersonal skills

Customer service

Multi-tasking

MS Office

Tools

EMR system

Job description

SUMMARY

Utilizing clinical experience, coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

STATUS

Full-Time

LOCATION

Rochester Regional Health Home Care- Monroe

DEPARTMENT

Clinical Support

SCHEDULE

Monday-Friday 7:30am to 4:00pm

ATTRIBUTES

• Excellent interpersonal skills and customer service skills.
• Ability to multi-task in a fast paced environment.
• Proficient use of Microsoft office.

RESPONSIBILITIES

• Validates supplemental orders and processes per policy.
• Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN.
• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.
• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.
• Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.
• Collects, organizes and reviews various programs for information and reporting and initiates follow up.
• Updates the EMR per agency standards.
• Performs functions related to transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
• Assists in orientation of new staff, role modeling, participates in quality assurance activities.
• Attends team meetings and other internal meetings as requested.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$25.00 - $31.00

CITY

Rochester

POSTAL CODE

14607

EMPLOYER EEO STATEMENT

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

EMPLOYER DESCRIPTION

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.