LPN Care Navigator — Digital & Telehealth

Mental Health Association of Rochester; Atlanta (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Mental Health Association of Rochester seeks an LPN Navigator to guide patients through coordinated, person-centered care using digital and telehealth tools. You’ll act as a consistent touchpoint across the care journey.

You will help patients understand treatment plans, identify next steps, and access community resources while documenting progress in the EHR. Collaboration with clinical teams is essential to improve engagement and outcomes.

Qualifications

• Current LPN licensure.
• Strong patient communication and compassionate, customer-focused approach.
• Ability to effectively use EHR and care coordination technologies.
• Solid care coordination skills, attention to detail, and commitment to follow-up.
• Comfort working across teams in a collaborative environment.

Responsibilities

• Serve as a central point of contact for patients throughout care journeys.
• Help patients understand treatment plans, navigate next steps, and access resources.
• Coordinate and support scheduling and service access as directed by the care plan.
• Use EHR systems and care coordination platforms to document, track outcomes, and monitor progress.
• Communicate with multidisciplinary teams to support care coordination and continuity.
• Proactively identify and address barriers to care to improve patient engagement and outcomes.
• Support workflow improvements through a collaborative, innovation-focused mindset.

Skills

LPN licensure

Patient communication

EHR platforms

Care coordination

Team collaboration

Tools

EHR platforms

Job description

Mental Health Association of Rochester seeks an LPN Navigator to guide patients through coordinated, person-centered care using digital and telehealth tools. You’ll act as a consistent touchpoint across the care journey.

You will help patients understand treatment plans, identify next steps, and access community resources while documenting progress in the EHR. Collaboration with clinical teams is essential to improve engagement and outcomes.