Loyalty Rewards Concierge & Cashier

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Caesars Entertainment distance Louisville? Caesars Republic Lake Tahoe location seeks a cash handler and customer service ambassador to greet guests and promote Caesars Rewards. You will manage funds, verify data, and provide prompt, courteous service while explaining promotions and events.

This role requires strong math, integrity, and the ability to pass gaming regulations; prior money handling and customer service experience is essential.

Qualifications

• High school degree or equivalent with previous demonstrated success in a money handling position
• Previous customer service or retail experience required.
• Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success
• Strong math skills with the ability to add, subtract, multiply and divide
• Excellent computer skills with the ability to enter, retrieve and interpret information from a computer
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Strong interpersonal and teamwork skills.
• Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board
• Ability to maintain neat and orderly records and work
• Ability to write numbers and letters legibly
• Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.
• Ability to pass quarterly exams on gaming regulations Ability to work in a “smoke filled” environment.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Greets and welcomes customers, with a smile, as a company representative.
• Serves as Caesars Rewards and customer service Role Model for other team members.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
• Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
• Follows all company policies and procedures, as well as federal and state law.
• Responsible for ensuring customer data integrity.
• Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
• Creates and maintains customer accounts using Harrah’s computer systems.
• Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
• Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.
• Conducts coin, chip, and coupon transactions for guests and team members.
• Acts as a source of information for guests or refers guests to the appropriate staff or facility.
• Understands various gaming regulations and passes quarterly exams.
• Redeems various marketing promotion coupons.
• Distributes cash to other departments, cashiers and the bank.
• Distributes chips to gaming areas
• Verifies revenue drops from the Count Room and accepts them into Cashier inventory
• Verifies and reconciles Cashier end of shift paperwork, cash, chips
• Cashes personal and obtains cash advances on credit cards for patrons.
• Processes casino credit applications

Skills

Money handling

Customer service

Team player

Strong math skills

Excellent computer skills

Verbal communication

Integrity

Memorization of events/promotions

Interpersonal skills

Gaming license readiness

Record keeping

Currency/coin handling

Policy compliance

Guest relations excellence

Education

High school degree or equivalent

Tools

Harrah’s computer systems

Job description

Caesars Entertainment distance Louisville? Caesars Republic Lake Tahoe location seeks a cash handler and customer service ambassador to greet guests and promote Caesars Rewards. You will manage funds, verify data, and provide prompt, courteous service while explaining promotions and events.

This role requires strong math, integrity, and the ability to pass gaming regulations; prior money handling and customer service experience is essential.