Loyalty Programs Lead — Growth & Strategy

Subway; Miami, Northern (FL, KY); Hybrid; USD 121,000 - 150,000; Full time

Benefits offered by this job

Insurance Plans

Pension/401K

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering time

Job summary

Subway in Miami is seeking a customer-centric Loyalty Program Manager to oversee day-to-day operations and marketing planning of the North American loyalty portfolio.

You will coordinate cross-functional teams, manage the loyalty budget, and develop campaigns across email, push, SMS, app to deepen customer loyalty and drive business results.

This role reports to the Senior Director, Loyalty & Gift Cards, and offers a competitive compensation package and benefits within a global iconic brand.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years of experience in marketing and operations for nationally scaled loyalty programs.
• Restaurant and franchise experience preferred.
• Strong project management and cross-functional leadership skills.

Responsibilities

• Manage the front-line day-to-day operations of the tiered loyalty program with internal teams and external vendors.
• Submit invoices and monitor the loyalty budget to stay within approved amounts.
• Collaborate with operations, training, and guest care to communicate program activities.
• Lead and project-manage new initiatives to deliver on time and within budget.
• Coordinate teams to resolve system issues and implement preventative measures.

Skills

Project management

Cross-functional leadership

Communication skills

Analytical thinking

Education

Bachelor's degree

Job description

Subway in Miami is seeking a customer-centric Loyalty Program Manager to oversee day-to-day operations and marketing planning of the North American loyalty portfolio.

You will coordinate cross-functional teams, manage the loyalty budget, and develop campaigns across email, push, SMS, app to deepen customer loyalty and drive business results.

This role reports to the Senior Director, Loyalty & Gift Cards, and offers a competitive compensation package and benefits within a global iconic brand.