Loyalty Programs Lead — End-to-End Launch & Strategy

Choice Hotels International, Inc.; North Bethesda (MD); On-site; USD 87,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Leave and paid time-off for holidays,休

Financial retirement benefits

Employee recognition programs

Hotel discounts worldwide

Job summary

Choice Hotels International, Inc. is seeking an experienced Program Manager to lead planning, development, and launch of technology-enabled loyalty initiatives.

You will partner with stakeholders, prioritize projects, write business requirements, and drive end-to-end delivery with IT and cross-functional teams. The role reports to the Director, Loyalty Operations and involves 4 days onsite in North Bethesda, MD or Scottsdale, AZ with no visa sponsorship.

Qualifications

• 5+ years of program or project management experience in an agile environment.
• Deep knowledge (5+ years) of hotel systems preferred.
• Demonstrated success leading complex, high-profile, cross-functional solution development with multiple stakeholders; indirect leadership of technology resources.
• Proficiency with project management and agile delivery tools (Jira, Confluence, MS Office) for backlog management, sprint tracking, and requirements documentation.
• Strong communication and presentation skills to executives and stakeholders.

Responsibilities

• Lead planning and implementation of loyalty programs, incorporating stakeholder requirements, market and competitive knowledge, and current system capabilities.
• Write sound business requirements grounded in business strategy and internal system capabilities.
• Own and execute program enhancements from ideation to launch, including requirements gathering, cross-functional alignment, competitive research, scrum participation, user testing, launch, and adoption.
• Scope and prioritise activities based on business and customer impact, accounting for functional and resource dependencies.
• Set and track project schedules, provide resource usage and status updates, and report risks, issues, action items, and decisions.
• Communicate project roadmaps, key milestones, specifications, value proposition, training tools, and competitive information to stakeholders on a regular reporting cycle.
• Lead user acceptance testing for assigned projects.
• Manage programs post-launch, evaluating performance and customer insights to identify future enhancement needs.
• Serve as the subject matter expert and primary operations business contact for all programs and projects managed.

Skills

Exceptional communication

Analytical problem-solving

Cross-functional collaboration

Stakeholder management

Education

Bachelor’s degree (BA/BS) or equivalent experience

Tools

Jira

Confluence

Microsoft Office

Excel

PowerPoint

Job description

Choice Hotels International, Inc. is seeking an experienced Program Manager to lead planning, development, and launch of technology-enabled loyalty initiatives.

You will partner with stakeholders, prioritize projects, write business requirements, and drive end-to-end delivery with IT and cross-functional teams. The role reports to the Director, Loyalty Operations and involves 4 days onsite in North Bethesda, MD or Scottsdale, AZ with no visa sponsorship.