Loyalty Programs & Insights Specialist

Mt. Washington Pediatric Hospital; Honolulu (HI); On-site; USD 45,000 - 55,000; Full time

Job summary

Mt. Washington Pediatric Hospital is seeking a Loyalty Program Specialist to oversee daily operations, configuration, and testing of the Hawaii loyalty program within the POS and loyalty systems.

You will support internal teams, vendors, and customers to ensure accurate offers and excellent service. You will work with Merchandising, Marketing, IT, Store Operations, and Leadership to maintain a robust set of promotions that drive customer loyalty.

Qualifications

• Bachelor's degree in Marketing, Business, Information Systems, or related field preferred.
• Experience with loyalty programs and promotions is a plus.
• Strong analytical and communication skills to coordinate across teams.
• Experience with retail or e-commerce promotions is beneficial.

Responsibilities

• Manage and maintain promotional offers in POS and loyalty systems.
• Test and validate loyalty offers for accuracy and functionality.
• Develop and document standard procedures for loyalty operations.
• Analyze performance and compliance of offers and promotions.
• Troubleshoot loyalty program issues and coordinate with vendors.
• Collaborate with Marketing, IT, Merchandising, Operations and Leadership.
• Provide customer support for loyalty inquiries by phone and email.
• Build advanced Excel reports for analysis and data management.

Skills

Excel skills

POS familiarity

Troubleshooting

Prioritization

Data analysis

Education

Bachelor's degree in Marketing, Business, Information Systems

Tools

NCR Encor

NCR LoyaltyPro

Job description

Mt. Washington Pediatric Hospital is seeking a Loyalty Program Specialist to oversee daily operations, configuration, and testing of the Hawaii loyalty program within the POS and loyalty systems.

You will support internal teams, vendors, and customers to ensure accurate offers and excellent service. You will work with Merchandising, Marketing, IT, Store Operations, and Leadership to maintain a robust set of promotions that drive customer loyalty.