Loyalty Experience Architect

Expedia, Inc.; Seattle (WA); On-site; USD 111,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Employee Assistance Program

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a Loyalty Experience Manager to own specific loyalty experiences and lead cross-functional programs. You will translate program rules into scalable operations and partner across Brands, Product, Tech, and Legal to deliver simple, consistent traveler journeys.

This role emphasizes hands-on operations, strong analytics, and the ability to influence stakeholders for ongoing improvements in loyalty experiences.

Qualifications

• 7+ years of relevant experience in loyalty, marketing, product operations, or related fields.
• Experience running or optimizing complex customer programs and processes.
• Strong understanding of loyalty program mechanics and customer journeys.

Responsibilities

• Own loyalty experiences end-to-end, ensuring intuitive and rewarding traveler journeys.
• Translate program vision into scalable processes, docs, and experiences across teams.
• Maintain and improve operational controls, KPIs, and guardrails.

Skills

Loyalty operations

Cross-functional collaboration

Analytical skills

Financial acumen

Process improvement

Communication

Education

Bachelor’s degree preferred

Tools

Excel

Tableau

Job description

Expedia Group seeks a Loyalty Experience Manager to own specific loyalty experiences and lead cross-functional programs. You will translate program rules into scalable operations and partner across Brands, Product, Tech, and Legal to deliver simple, consistent traveler journeys.

This role emphasizes hands-on operations, strong analytics, and the ability to influence stakeholders for ongoing improvements in loyalty experiences.