Loyalty, CRM & Personalization Analytics Lead

Chipotle Mexican Grill; Newport Beach (CA); Hybrid; USD 150,000 - 222,000; Full time

Job summary

Chipotle Mexican Grill, Inc. is seeking a Senior Manager of Loyalty, CRM & Personalization Analytics to drive strategy, execution, and measurement across Loyalty, CRM, and Personalization.

You will turn customer data into actionable decisions that boost lifecycle engagement and long-term value. This high-visibility, executive-facing role requires storytelling, strategic framing, and the ability to translate complex analytics into clear recommendations for senior leadership and cross-functional

Qualifications

• Bachelor’s degree in analytics, statistics, economics, engineering, computer science, marketing science, or related quantitative field.
• Advanced degree preferred.
• 10+ years of experience in analytics, strategy, or consulting, focusing on loyalty, CRM, personalization, lifecycle marketing, or customer growth.

Responsibilities

• Lead the analytics roadmap for Loyalty, CRM, and Personalization, aligning priorities to lifecycle growth, business impact, urgency, and feasibility.
• Serve as the primary analytics voice in senior leadership and ELT-level forums, shaping decisions with objective insights and clear recommendations.
• Lead a team of analysts, establishing standards for analytical quality, experimentation rigor, and insight communication.

Skills

Loyalty analytics

CRM analytics

Personalization analytics

Lifecycle marketing

Customer growth

Executive presence

Stakeholder engagement

Storytelling

Analytical thinking

Education

Bachelor's degree in analytics, statistics, economics, engineering, computer science, marketing science, or related quantitative field

Advanced degree preferred

Tools

SQL

Python

R

Snowflake

Power BI

Job description

Chipotle Mexican Grill, Inc. is seeking a Senior Manager of Loyalty, CRM & Personalization Analytics to drive strategy, execution, and measurement across Loyalty, CRM, and Personalization.

You will turn customer data into actionable decisions that boost lifecycle engagement and long-term value. This high-visibility, executive-facing role requires storytelling, strategic framing, and the ability to translate complex analytics into clear recommendations for senior leadership and cross-functional